# Patient Satisfaction * **Definition:** A measure of how well patients feel their healthcare needs and expectations are met by healthcare providers, often influenced by the quality of communication and the use of technology in healthcare settings. * **Taxonomy:** Healthcare Topics / Patient Satisfaction ## News * Selected news on the topic of **Patient Satisfaction**, for healthcare technology leaders * 22.3K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/12/2025 | [**AMN Healthcare: AI-led Staffing for Compassionate and High-quality Care**](https://www.healthtechmagazines.com/amn-healthcare-ai-led-staffing-for-compassionate-and-high-quality-care/) | [[Health Tech Magazines]] | | 5/8/2025 | [**Hospital Asset Management Market is expected to generate a revenue of USD 414.18 ...**](https://www.prnewswire.com/news-releases/hospital-asset-management-market-is-expected-to-generate-a-revenue-of-usd-414-18-billion-by-2032--globally-at-30-60-cagr-verified-market-research-302450001.html) | [[PR Newswire]] | | 4/24/2025 | [**Nabla Expands Partnership with FQHC Neighborhood Healthcare, Rolling Out Ambient AI Assistant to All Clinicians**](https://hitconsultant.net/2025/04/24/nabla-expands-partnership-with-fqhc-neighborhood-healthcare/) | [[HIT Consultant]] | | 4/17/2025 | [**From Cost Center to Profit Driver: How Healthcare Tech is Changing the ROI Game**](https://www.linkedin.com/pulse/from-cost-center-profit-driver-how-healthcare-tech-changing-baracho-d4sye) | [[Linkedin]] | | 4/7/2025 | [**ScribeEMR: Revolutionizing Healthcare Through Innovative Solutions**](https://www.beckershospitalreview.com/innovation/scribeemr-revolutionizing-healthcare-through-innovative-solutions/) | [[Beckers Hospital Review]] | | 3/3/2025 | [**Webex Contact Center Integrates with Epic to Enhance Patient Experience**](https://hitconsultant.net/2025/03/03/webex-contact-center-integrates-with-epic-to-enhance-patient-experience/) | [[HIT Consultant]] | | 12/13/2024 | [**Title: Navigating the Generative AI Journey: A Strategic Roadmap for Healthcare Organizations**](https://blogs.perficient.com/2024/12/13/title-navigating-the-generative-ai-journey-a-strategic-roadmap-for-healthcare-organizations/) | [[Perficient Healthcare]] | | 12/12/2024 | [**UChicago Medicine to bring AI to the ED - Becker's Hospital Review**](https://www.beckershospitalreview.com/healthcare-information-technology/uchicago-medicine-to-bring-ai-to-the-ed.html) | [[Beckers Hospital Review]] | | 12/11/2024 | [**Studies, Surveys and Reports: What Can We Learn?**](https://www.healthitanswers.net/studies-surveys-and-reports-what-can-we-learn-3/) | [[Health IT Answers]] | | 12/9/2024 | [**Medical Billing Challenges: How Healthcare AI Helps Navigate Claim Denials**](https://www.healthitanswers.net/medical-billing-challenges-how-healthcare-ai-helps-navigate-claim-denials/) | [[Health IT Answers]] | | 12/9/2024 | [**Patient Engagement Solutions Market to Reach USD 82.35 Billion by 2032, Fueled by ...**](https://finance.yahoo.com/news/patient-engagement-solutions-market-reach-130000245.html) | [[Yahoo Finance]] | | 12/7/2024 | [**With an anticipated CAGR of 7.5the Invasive Blood Pressure Monitoring Sensors Market ...**](https://www.linkedin.com/pulse/anticipated-cagr-75-invasive-blood-pressure-monitoring-ymmbe) | [[Linkedin]] | | 11/23/2024 | [**Future Growth Trends in Offsite Medical Case Management Market with a Forecasted 11.1 ...**](https://www.linkedin.com/pulse/future-growth-trends-offsite-medical-case-management-pjnuc) | [[Linkedin]] | | 11/23/2024 | [**Healthcare Prescriptive Analytics Market Growth Forecast from 2024 to 2031 at 11.7 ...**](https://www.linkedin.com/pulse/healthcare-prescriptive-analytics-market-growth-forecast-from-46shc) | [[Linkedin]] | | 11/7/2024 | [**CHIME24: Setting the Record Straight on Generative AI**](https://healthtechmagazine.net/article/2024/11/chime24-setting-record-straight-generative-ai) | [[HealthTech Magazine]] | | 11/4/2024 | [**Ready to transform healthcare? Get ready for AI**](https://www.healthcaredive.com/spons/ready-to-transform-healthcare-get-ready-for-ai/731163/) | [[Healthcare Dive]] | | 10/18/2024 | [**RLDatix Acquires SocialClimb, Empowering Healthcare Organizations with Enhanced Provider Reputation Management and Patient Experience Data Insights**](https://www.healthcareittoday.com/2024/10/18/rldatix-acquires-socialclimb-empowering-healthcare-organizations-with-enhanced-provider-reputation-management-and-patient-experience-data-insights/) | [[Healthcare IT Today]] | | 10/18/2024 | [**The Impact Of Value-Based Care On Medicare: A Shift Towards Quality And Efficiency Copy**](https://healthcareguys.com/2024/10/18/the-impact-of-value-based-care-on-medicare-a-shift-towards-quality-and-efficiency-copy/?utm_source=rss&utm_medium=rss&utm_campaign=the-impact-of-value-based-care-on-medicare-a-shift-towards-quality-and-efficiency-copy) | [[The Healthcare Guys]] | | 9/20/2024 | [**GetWellNetwork: Pioneering Digital Health Solutions for Enhanced Patient Engagement**](https://medium.com/@rahulyashmrfr/getwellnetwork-pioneering-digital-health-solutions-for-enhanced-patient-engagement-9430dd95f69b) | [[Medium]] | | 9/17/2024 | [**Robotic Surgery Is Revolutionizing Stony Brook University**](https://www.msn.com/en-us/health/other/robotic-surgery-is-revolutionizing-stony-brook-university/ar-AA1qI1x8) | msn.com | | 9/3/2024 | [**Why we are always reactive not proactive when it comes to hospital OPD visit?**](https://etedge-insights.com/industry/healthcare/why-we-are-always-reactive-not-proactive-when-it-comes-to-hospital-opd-visit/) | etedge-insights.com | | 7/3/2024 | [**Healthcare Revenue Cycle Management Market Advancements Highlighted by Trend ... - WhaTech**](https://www.whatech.com/og/markets-research/it/851632-healthcare-revenue-cycle-management-market-trend-forecast-till-2032) | whatech.com | | 7/3/2024 | [**Healthcare IT Market Poised for Explosive Growth, Projected to Reach $1.83 Trillion by 2031**](https://www.whatech.com/og/markets-research/medical/851706-healthcare-it-market-poised-for-explosive-growth-projected-to-reach-1-83-trillion-by-2031) | whatech.com | | 6/17/2024 | [**Healthcare BPO Market Anticipates USD 626.6 Billion by 2029 with 9.7% CAGR - MarketsandMarketstm**](https://www.lelezard.com/en/news-21422134.html) | lelezard.com | | 4/19/2016 | [**5 ways to use volunteers to improve patient satisfaction**](https://www.fiercehealthcare.com/healthcare/5-ways-to-use-volunteers-to-improve-patient-satisfaction) | [[FierceHealthcare]] | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **Children's Mercy Kansas City**: A healthcare provider that has expanded telehealth services, achieving high patient satisfaction scores. - **RLDatix**: A healthcare operations software provider that focuses on patient satisfaction and safety through comprehensive insights. - **Strive Health**: A company serving individuals with kidney disease, known for its technology-enabled care model that enhances patient satisfaction. - **Providence**: Collaborating with Xsolis to implement AI-driven operational efficiencies promoting patient-centered care. - **Advocate Health**: Operates the largest Hospital-at-Home program in the U.S., achieving high patient satisfaction scores. - **AvaSure**: Acquired AI-powered smart room solutions to enhance its Intelligent Virtual Care Platform, aiming to improve patient satisfaction. - **CitiusTech**: Recognized for addressing healthcare delivery challenges and enhancing patient experiences through innovative care models. - **MetaPhy Health**: A company that enhances patient engagement through AI-powered voice agents, allowing healthcare professionals to focus on meaningful interactions. - **Amazon Connect**: An AI-powered contact center solution that enhances patient satisfaction and agent productivity. - **Biofourmis**: A company set to launch a 'Hospital at Home' program to improve patient satisfaction through remote care. - **Vivalink**: A provider of digital health solutions, including Hospital-at-Home programs that improve patient outcomes and satisfaction. - **Genesys**: A leader in AI-powered customer experience orchestration, enhancing patient experience through cloud-based solutions. - **mpathic**: A leader in AI-powered conversation analytics for healthcare, focusing on improving cultural attunement in mental health care. - **Caregentic**: A company focused on AI-driven transformation in healthcare delivery, enhancing clinician workflows and patient outcomes. - **Omnia Health**: Part of Informa PLC, highlighting the impact of AI-powered language services in healthcare to improve communication and patient satisfaction. - **Artemis Global RPM**: Focuses on integrating advanced technology for preventative healthcare, enhancing patient engagement and education. - **Hospital Nipo-Brasileiro**: A hospital utilizing Avaya's communication technologies to improve patient care and satisfaction. - **MeMD**: A provider of high-quality virtual medical and behavioral health services, recognized for its 24/7 access to care. - **WellSky**: A major player in healthcare technology, focusing on analytics solutions to improve patient outcomes and care delivery. - **Artera**: Expanded partnerships to improve patient communications in underserved communities. ### Partnerships and Collaborations - **RLDatix and SocialClimb**: Acquisition aimed at enhancing patient satisfaction insights and improving care quality through integrated tools. - **AvaSure and Ouva**: Acquisition to enhance virtual care solutions and improve patient satisfaction. - **PQE Group and Project-COMFORT**: A public-private partnership focused on revolutionizing blood collection and diagnostics through innovative microsampling technology. - **Community Hospitals and Service Providers**: Community hospitals are partnering with service providers to implement hospital-at-home care models, enhancing access and patient satisfaction. - **Omnia Health and AI Language Services**: Enhancing communication between patients and providers to improve health outcomes. - **PathAI**: Collaborating with pharmaceutical companies to improve clinical trial processes and patient outcomes. - **MetaPhy Health and ActiumHealth**: A partnership aimed at enhancing patient engagement through AI-powered voice agents. - **mpathic and Wave**: Collaboration to enhance access to culturally competent mental health care. - **WellSky and Sentara Home Care Services**: Integration of WellSky's analytics with third-party EHR systems to enhance patient outcomes and optimize care. - **Vital Data Technology and Mid-State Health Network**: Implementing predictive data models to enhance healthcare quality for at-risk populations. - **Artera and Federally Qualified Health Centers**: Improving patient communications in underserved communities. - **CrossTx and Artemis Global RPM**: Partnering to enhance Remote Patient Monitoring and Chronic Care Management across the U.S. - **uLab Systems, Voxel Dental, and LuxCreo**: Collaborating to streamline workflows in orthodontics, benefiting patient care. - **Providence and Xsolis**: Expanding collaboration to implement AI-driven operational efficiencies across hospitals. - **OBHPN and Alera Health**: Transitioning into a clinically integrated network to improve quality and cost efficiency of whole-person care. - **Independence Blue Cross and Epic**: Collaboration to implement the Epic Payer Platform for better data exchange and patient care. - **Caregentic and Northwell Health**: This partnership aims to deploy Caregentic's AI-native patient automation platform to improve patient engagement and streamline clinical workflows. - **Mount Sinai Health System**: Collaborating with various research entities to enhance healthcare delivery through AI and genomic integration. - **Narayana Health and Genesys**: This partnership has transformed patient experience by deploying the Genesys Cloud platform, improving call management and operational efficiency. ### Innovations, Trends, and Initiatives - **Telehealth Satisfaction Study**: Highlights mixed success in telehealth's ability to meet patient expectations, with significant variations in satisfaction. - **Patient Engagement Solutions**: Increasing focus on tools like telehealth and wearables to enhance patient experience. - **Patient Engagement Technologies**: Emerging tools aimed at improving patient experiences and outcomes through better data management and communication. - **Telehealth Growth**: Rapid expansion post-pandemic, enhancing patient access and satisfaction. - **Patient Experience Technology Market Growth**: Significant growth anticipated in the patient experience technology market driven by advancements in healthcare IT and a focus on patient outcomes. - **User Experience (UX) Design**: Innovations in UX design are enhancing patient satisfaction by creating user-friendly healthcare applications and websites. - **AI-Powered Language Services**: Improving communication in healthcare, leading to better patient satisfaction and outcomes. - **Healthcare Quality Management**: Focus on improving patient safety and outcomes through quality care initiatives. - **Hospital-at-Home programs**: Facilitating acute care services at home, leading to improved patient outcomes and satisfaction. - **OrthoSonic technology**: Enhances preoperative planning using ultrasound to improve patient satisfaction and surgical efficiency. - **Telehealth expansion**: Children's Mercy Kansas City has significantly increased telehealth services, achieving high patient satisfaction. - **Remote Patient Monitoring (RPM)**: Enhancing patient engagement and reducing costs through real-time health data collection. - **MDAware Technology**: Implemented by Emory Healthcare to improve communication and operational efficiency, enhancing patient satisfaction. - **Patient Portals**: Online platforms that improve communication between patients and healthcare providers, driven by the adoption of electronic health records (EHRs). - **Gamification and Personalized Healthcare**: Incorporating gamification and personalized strategies enhances patient engagement and caters to individual needs, driving better health outcomes. - **Hybrid Care Models**: Combining virtual and in-person interactions to enhance patient engagement and satisfaction. - **Value-Based Care Models**: Shifting focus in Medicare towards quality and outcomes, enhancing patient experiences through coordinated care. - **Hospital-at-Home Model**: This model is being implemented to improve access to care in rural areas, showing positive impacts on patient outcomes and satisfaction. - **AI Integration**: Emerging as a strategy to enhance operational efficiencies and improve patient experiences in healthcare. - **Digital Communication Channels**: Healthcare organizations are increasingly adopting email and text messaging to enhance patient convenience and satisfaction. ### Challenges and Concerns - **Standardization of Patient Satisfaction Metrics**: Many healthcare organizations struggle with a lack of standardized methods for measuring patient satisfaction, leading to skewed data. - **Operational Efficiency**: Challenges in integrating new technologies and managing workflows can hinder improvements in patient satisfaction. - **Telehealth Effectiveness**: Concerns about the effectiveness of telehealth for various types of care, as indicated by patient satisfaction studies. - **Healthcare Professionals' Concerns**: Despite recognizing the importance of technology, healthcare professionals express concerns about software performance and outdated systems affecting patient satisfaction. - **Integration Complexities**: Difficulties in integrating new technologies into existing healthcare systems can hinder patient satisfaction. - **Data Integrity Issues**: Challenges in effectively utilizing data for Medicare Advantage plans, impacting patient satisfaction. - **Interoperability Issues**: Challenges in achieving seamless data exchange across healthcare systems, which can hinder patient satisfaction and care continuity. - **Data Privacy and Security**: Concerns regarding the protection of sensitive patient information amidst increasing digital health initiatives. - **Data Security**: Concerns regarding patient data security and privacy, particularly in light of cyber threats and compliance with regulations like HIPAA. - **Specialty Pharmacy Performance**: Health systems face challenges in managing high-cost drug dispensing effectively, impacting patient care. - **Regulatory Compliance**: Stringent regulations can limit the functionality of patient engagement technologies. - **Data Security and Compliance**: Maintaining compliance with regulations like HIPAA is essential for protecting patient privacy and ensuring data integrity. - **Telehealth maturity levels**: Ongoing debate about the need for official maturity levels for telemedicine programs. - **Economic Constraints**: Financial limitations may affect the implementation of advanced patient care solutions. - **Data Security and Ethical Concerns**: Challenges in ensuring data security and ethical use of AI in healthcare. - **AI Adoption Challenges**: While promising, challenges remain in fully realizing AI's potential in streamlining healthcare operations. - **Cybersecurity**: The increasing threat of cyberattacks necessitates robust cybersecurity measures in healthcare technology to protect patient data and maintain trust. - **Data Breaches**: The rise in digital communication increases the risk of data breaches, necessitating compliance with HIPAA to protect patient information. - **Health Inequities**: Addressing health inequities and the disproportionate impact on racial and ethnic minorities is crucial for the development of innovative healthcare solutions. ## Related Topics [[Patient Experience]]; [[Patient Engagement]]; [[Patient Care]]