# Patient Payments * **Definition:** Monetary transactions made by patients to settle their healthcare bills for services received, which can be processed quickly and securely through specialized payment platforms. * **Taxonomy:** Healthcare Topics / Patient Payments ## News * Selected news on the topic of **Patient Payments**, for healthcare technology leaders * 3.3K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/14/2025 | [**Proven Strategies for Getting Paid Despite Medicare Fee Cuts and Declining Medicaid Rolls**](https://www.beckershospitalreview.com/podcasts/podcasts-beckers-hospital-review/proven-strategies-for-getting-paid-despite-medicare-fee-cuts-and-declining-medicaid-rolls/) | [[Beckers Hospital Review]] | | 5/8/2025 | [**Neurology Center of New England Witnesses Over 156ncrease in Patient Payments With ...**](https://finance.yahoo.com/news/neurology-center-england-witnesses-over-140000554.html) | [[Yahoo Finance]] | | 3/31/2025 | [**The silent crisis in hospital administration. Can AI be the solution? - Healthcare Dive**](https://www.healthcaredive.com/spons/the-silent-crisis-in-hospital-administration-can-ai-be-the-solution/743168/) | [[Healthcare Dive]] | | 3/20/2025 | [**Thirlby Clinic Witnesses 18ncrease in Total Collections Within First Quarter of ... - Morningstar**](https://www.morningstar.com/news/business-wire/20250320292579/thirlby-clinic-witnesses-18-increase-in-total-collections-within-first-quarter-of-implementing-eclinicalworks-and-healow-payment-services) | [[Morningstar]] | | 3/17/2025 | [**Connecticut Children's, Xerox partner on AI-powered care delivery initiative - MobiHealthNews**](https://www.mobihealthnews.com/news/connecticut-childrens-xerox-partner-ai-powered-care-delivery-initiative) | [[MobiHealthNews]] | | 3/13/2025 | [**Health IT Business News, Financial Edition - March 13, 2025**](https://www.healthitanswers.net/health-it-business-news-financial-edition-march-13-2025/) | [[Health IT Answers]] | | 3/6/2025 | [**Health systems must secure patient-facing payments with latest tech, expert advises**](https://www.healthcareitnews.com/news/health-systems-must-secure-patient-facing-payments-latest-tech-expert-advises) | [[Healthcare IT News]] | | 1/2/2025 | [**Patient Experience - 2025 Health IT Predictions**](https://www.healthcareittoday.com/2025/01/02/patient-experience-2025-health-it-predictions/) | [[Healthcare IT Today]] | | 12/30/2024 | [**2025 Trends to Watch in Patient Payments - MedCity News**](https://medcitynews.com/2024/12/2025-trends-to-watch-in-patient-payments/) | [[MedCity News]] | | 12/3/2024 | [**Cotiviti Welcomes Seasoned Technology Executive Suvajit Gupta as Chief Technology Officer**](https://www.businesswire.com/news/home/20241203139499/en/Cotiviti-Welcomes-Seasoned-Technology-Executive-Suvajit-Gupta-as-Chief-Technology-Officer) | [[Business Wire]] | | 12/3/2024 | [**Cotiviti Welcomes Seasoned Technology Executive Suvajit Gupta as Chief Technology Officer**](https://www.businesswire.com/news/beverlyhillschamber/20241203139499/en/Cotiviti-Welcomes-Seasoned-Technology-Executive-Suvajit-Gupta-as-Chief-Technology-Officer) | [[Business Wire]] | | 11/27/2024 | [**Patient Engagement Technology Market to grow by USD 37.41 Billion from 2024-2028 ...**](https://www.prnewswire.com/news-releases/patient-engagement-technology-market-to-grow-by-usd-37-41-billion-from-2024-2028--driven-by-rising-chronic-disease-cases-and-ais-impact-on-market-trends---technavio-302316647.html) | [[PR Newswire]] | | 10/17/2024 | [**Healthcare Payer Services Business Research Report 2023-2024 & 2030 - Growth in Telehealth and Virtual Care Services Expands the Scope of Payer Services - ResearchAndMarkets.com**](http://www.businesswire.com/news/home/20241017425707/en/Healthcare-Payer-Services-Business-Research-Report-2023-2024-2030---Growth-in-Telehealth-and-Virtual-Care-Services-Expands-the-Scope-of-Payer-Services---ResearchAndMarkets.com/?feedref=JjAwJuNHiystnCoBq_hl-RLXHJgazfQJNuOVHefdHP-D8R-QU5o2AvY8bhI9uvWSD8DYIYv4TIC1g1u0AKcacnnViVjtb72bOP4-4nHK5ieT3WxPE8m_kWI77F87CseT) | [[Business Wire]] | | 10/17/2024 | [**Healthcare Payer Services Business Research Report 2023-2024 & 2030 - Growth in Telehealth and Virtual Care Services Expands the Scope of Payer Services - ResearchAndMarkets.com**](http://www.businesswire.com/news/home/20241017425707/en/Healthcare-Payer-Services-Business-Research-Report-2023-2024-2030---Growth-in-Telehealth-and-Virtual-Care-Services-Expands-the-Scope-of-Payer-Services---ResearchAndMarkets.com/?feedref=JjAwJuNHiystnCoBq_hl-Q-tiwWZwkcswR1UZtV7eGe24xL9TZOyQUMS3J72mJlQ7fxFuNFTHSunhvli30RlBNXya2izy9YOgHlBiZQk2LOzmn6JePCpHPCiYGaEx4DL1Rq8pNwkf3AarimpDzQGuQ==) | [[Business Wire]] | | 10/16/2024 | [**CheckinAsyst® Now Available on Oracle Healthcare Marketplace**](https://www.prnewswire.com/news-releases/checkinasyst-now-available-on-oracle-healthcare-marketplace-302277843.html) | [[PR Newswire]] | | 10/12/2024 | [**Artificial Intelligence - Healthcare IT News**](https://www.healthcareitnews.com/taxonomy/term/7341/m89gsv6dzcjz.jsp/page/6?type=news&page=1) | [[Healthcare IT News]] | | 10/10/2024 | [**Healthcare Payer Services Business Research Report 2024: Global Market to Surpass $100 ...**](https://finance.yahoo.com/news/healthcare-payer-services-business-research-141400536.html) | [[Yahoo Finance]] | | 9/12/2024 | [**Sheba Medical, Paradigm Health Partner to Optimize Clinical Trials**](https://hitconsultant.net/2024/09/12/sheba-medical-paradigm-health-partner-to-optimize-clinical-trials/) | [[HIT Consultant]] | | 9/11/2024 | [**Health execs investing in AI to improve revenue cycles - Healthcare Finance News**](https://www.healthcarefinancenews.com/news/health-execs-investing-ai-improve-revenue-cycles) | [[Healthcare Finance]] | | 9/5/2024 | [**The biggest threat in health IT and RCM - Becker's Hospital Review**](https://www.beckershospitalreview.com/hit-speaker-series-q-a/the-biggest-threat-in-health-it-and-rcm.html) | [[Beckers Hospital Review]] | | 8/29/2024 | [**Healthcare Finance Trends for 2024: An Updated Look - HealthLeaders Media**](https://www.healthleadersmedia.com/cfo/healthcare-finance-trends-2024-updated-look) | [[HealthLeaders Media]] | | 8/26/2024 | [**Healthcare Finance Trends for 2024: An Updated Look - Becker's Hospital Review**](https://www.beckershospitalreview.com/healthcare-finance-trends-for-2024-an-updated-look.html) | [[Beckers Hospital Review]] | | 8/5/2024 | [**Digital Therapeutics Alliance CEO joins FDA Digital Health Advisory Committee and more ...**](https://www.mobihealthnews.com/news/digital-therapeutics-alliance-ceo-joins-fda-digital-health-advisory-committee-and-more-digital) | [[MobiHealthNews]] | | 7/20/2024 | [**Weekly Roundup – July 20, 2024 - Healthcare IT Today**](https://www.healthcareittoday.com/2024/07/20/weekly-roundup-july-20-2024/) | [[Healthcare IT Today]] | | 6/27/2024 | [**Waystar Secures Top Spot for End-to-End Revenue Cycle Management Solutions ... - Yahoo Finance**](https://finance.yahoo.com/news/waystar-secures-top-spot-end-210000637.html) | [[Yahoo Finance]] | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **PatientPay**: A company providing comprehensive payment acceptance solutions for healthcare organizations, focusing on enhancing the billing experience for patients. - **PatientPay and ClearGage**: Merged to create a leading digital billing and payment platform aimed at enhancing patient convenience and provider efficiency. - **CheckinAsyst**: A digital patient intake platform that enhances patient workflows and payment processes. - **Medidata**: A leader in clinical trial solutions, recently launched the Medidata Patient Payments solution to streamline stipends and reimbursements for clinical trial participants. - **RevSpring**: A digital payment platform provider that has integrated lockbox payments into its offerings to enhance patient payment reconciliation. - **TrustCommerce**: A financial technology company providing integrated payment solutions that facilitate secure and compliant patient payments. - **Oracle**: Introduced Oracle Health Payments, a service designed to provide transparent and secure payment processing for healthcare providers. - **Zelis**: A company that offers an Advanced Payments Platform aimed at enhancing healthcare payment efficiency. - **Suvoda LLC**: Introduced the ePatient product to improve patient experience in clinical trials by integrating payments and other functionalities into a single mobile interface. - **Relatient**: A healthcare technology company that offers solutions to improve patient engagement and streamline appointment scheduling and payment processes. - **Cotiviti**: A healthcare analytics company focusing on improving payment accuracy and preventing fraud through advanced technologies. - **Intellivo**: A healthcare payments company focused on operational collaboration and strategic initiatives. - **HealthEdge**: A healthcare technology company that provides administrative processing systems to improve payment processes. - **Waystar**: Recognized as a top client-rated healthcare payment software provider, focusing on revenue cycle management. - **U.S. Bank**: Acquired Salucro Healthcare Solutions to enhance its healthcare payment offerings. - **eClinicalWorks**: A healthcare IT company that offers solutions for patient check-in and payment processing, enhancing operational efficiency for medical practices. ### Partnerships and Collaborations - **PatientPay and Higher Standards**: This partnership aims to provide a comprehensive payment acceptance solution to improve the billing experience for patients. - **Medidata**: Emphasizes partnerships and data-driven insights to enhance patient experience through its Patient Payments solution. - **PatientPay and ClearGage**: Their merger creates a leading digital billing and payment platform to enhance financial outcomes for healthcare organizations and patients. - **RevSpring**: Integrated its solutions into Oracle's Healthcare Marketplace to improve patient self-service and payment processes. - **CheckinAsyst and Oracle Health**: Integration of CheckinAsyst into Oracle's EHR enhances patient check-in and payment collection through automated workflows. - **Nordic and Benevolence Health**: Partnering to assist hospitals in preparing for the CMS Transforming Episode Accountability Model (TEAM), which requires hospitals to coordinate care and manage costs for Medicare beneficiaries. - **Block Clinical Inc. and Lyft Healthcare**: Collaboration to enhance trial logistics and payment automation for clinical trials. - **HealthEdge and Zelis**: A strategic partnership to modernize healthcare payment processes by integrating their systems for improved efficiency and transparency. - **Simplify Healthcare and Innova Solutions**: This partnership aims to enhance operational efficiency and member experience for healthcare payers by implementing advanced technology solutions. - **Billings Clinic-Logan Health and Oracle Health**: Selected Oracle Health to provide a unified health platform to reduce administrative tasks and improve patient care. - **Sheba Medical Center and Paradigm Health**: Collaborating to create a global network for enhancing clinical research and making clinical trials more accessible and patient-centered. - **Arcadia and CareJourney**: An acquisition aimed at enhancing value-based care analytics capabilities, merging data engineering and science. - **Thoughtful AI and Drive Capital**: Collaboration for funding to enhance research and development and expand market operations. ### Innovations, Trends, and Initiatives - **Patient Payment Preferences**: A report indicates that 59% of patients prefer debit card payments, while 39% favor credit cards, highlighting a trend towards card payments in healthcare. - **Medidata Patient Payments**: Automates the payment lifecycle for clinical trial participants, addressing financial toxicity and enhancing the reimbursement experience. - **Patient Payment Management Solutions**: Inovalon launched solutions on the PointClickCare Marketplace for seamless integration of patient payments across healthcare stakeholders. - **PatientPay and ClearGage Merger**: Aims to establish a new standard in payment technology by connecting patients and providers through advanced digital infrastructure. - **Digital Transformation in Payments**: Efforts to streamline healthcare payment processes through digital solutions, addressing inefficiencies and improving patient experiences. - **Oracle Health Payments**: A new service providing transparent and secure payment processing, supporting various payment methods and enhancing patient convenience. - **Digital Payment Systems**: Healthcare providers are adopting digital payment systems to meet changing consumer preferences for flexible payment options, similar to retail experiences. - **Suvoda's ePatient Application**: Integrates payments, appointments, and reminders into a single mobile interface to streamline the patient experience. - **Value-Based Care Models**: A shift in payment structures focusing on patient outcomes and quality rather than volume, necessitating integrated approaches in Revenue Cycle Management. - **Predictive Analytics**: The use of predictive analytics in payer services to manage claims processing and improve patient outcomes. - **Digital Wallets**: The growing adoption of digital wallets for medical bill payments is increasing convenience and security for patients and providers. - **Digital-First Patient Access Platforms**: Healthcare organizations are adopting these platforms to offer flexible financing options and streamline insurance verification. - **RevSpring's Lockbox Integration**: Enhances cash reconciliation and provides insights into payment trends by integrating lockbox payments into its digital platform. - **Remote Patient Monitoring (RPM)**: A transformative healthcare innovation enabling continuous patient health monitoring, though its adoption faces challenges such as integration with traditional care methods. - **Patient Engagement Technology**: Rapidly growing market driven by technological advancements in telehealth and wearable devices, aimed at improving chronic disease management and patient engagement. - **AI Integration**: The integration of AI technologies in payment processing aims to alleviate staff burnout and enhance operational effectiveness. - **Automation in RCM**: The integration of automation, machine learning, and AI in revenue cycle management to streamline payment processes and enhance financial management. - **AI in Revenue Cycle Management (RCM)**: AI is transforming RCM by automating processes, enhancing accuracy, and providing actionable insights to optimize revenue and improve patient outcomes. ### Challenges and Concerns - **Declining Patient Collection Rates**: Patient collection rates have fallen, prompting the need for more efficient payment strategies. - **Complexity of Payment Processing**: Diverse billing rules among insurance payers complicate payment reconciliation and negatively impact cash flow. - **Compliance and Security Concerns**: Healthcare organizations must address security vulnerabilities and compliance gaps in payment infrastructures to enhance patient satisfaction and operational efficiency. - **Affordability of Healthcare**: Many Americans report difficulties managing out-of-pocket costs, highlighting the need for improved payment solutions. - **Financial Toxicity**: Concerns regarding the financial burden on patients participating in clinical trials, which the Medidata Patient Payments solution aims to mitigate. - **Rising Patient Costs**: As patients bear more healthcare costs, traditional billing practices are failing, necessitating tech-enabled solutions to enhance financial experiences. - **Site-Neutral Payments Proposal**: Opposition from hospital leaders due to concerns that it may destabilize patient access to care and compromise the quality of services provided. - **Rising Operating Expenses**: Healthcare providers are facing rising operating expenses, necessitating innovative payment solutions to improve collection rates. - **Outdated Payment Processes**: The healthcare sector faces significant operational risks due to inefficient payment systems, with many stakeholders recognizing the need for improvements. - **Healthcare Payment Inefficiencies**: Outdated payment systems are causing operational challenges, with many organizations recognizing the need for modernization but only a fraction taking action. - **Operational Strain on Providers**: Healthcare providers face increased operational strain and bad debt as self-pay after insurance accounts for nearly 60% of medical debt. - **Data Privacy Concerns**: Challenges in integrating RCM systems with existing infrastructure and data privacy concerns are significant barriers to effective payment solutions. - **Cybersecurity Threats**: Healthcare systems are increasingly vulnerable to cyber threats, necessitating robust cybersecurity measures to protect sensitive information and payment processes. - **Medical Debt Crisis**: Over 40% of adults in the U.S. are affected by medical debt, exacerbated by high healthcare costs and unexpected expenses. - **Regulatory Compliance**: Healthcare organizations must navigate complex regulatory changes, such as the No Surprises Act, which impose compliance burdens on revenue cycle management. - **Prior Authorization Process**: The prior authorization process continues to negatively impact patient outcomes and physician productivity, creating administrative burdens. - **Adoption of RPM**: Despite proven benefits, widespread adoption is slow due to integration complexities and financial uncertainties around billing. - **Claim Denials**: Issues with claim denials due to incorrect coding and insufficient documentation create administrative burdens for healthcare providers.