# Patient Experience * **Definition:** The sum of all interactions that patients have with the healthcare system, affecting their perceptions and satisfaction throughout their healthcare journey. * **Taxonomy:** Healthcare Topics / Patient Experience ## News * Selected news on the topic of **Patient Experience**, for healthcare technology leaders * 34.7K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/27/2025 | [**How a Strategic Change to Online Booking Cut Call Center Costs and Improved Patient Experience for My Health Onsite**](https://www.healthcareittoday.com/2025/05/27/how-a-strategic-change-to-online-booking-cut-call-center-costs-and-improved-patient-experience-for-my-health-onsite/) | [[Healthcare IT Today]] | | 5/12/2025 | [**Mass General Brigham to invest $400M in primary care**](https://www.beckershospitalreview.com/care-coordination/mass-general-brigham-to-invest-400m-in-primary-care/) | [[Beckers Hospital Review]] | | 5/8/2025 | [**MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners**](https://hitconsultant.net/2025/05/08/2025-medtech-breakthrough-award-winners-announced/) | [[HIT Consultant]] | | 4/23/2025 | [**Former NCI director appointed CEO of Ohio State cancer center**](https://www.beckershospitalreview.com/oncology/former-nci-director-appointed-ceo-of-ohio-state-cancer-center/) | [[Beckers Hospital Review]] | | 4/23/2025 | [**ECU Health taps Force Therapeutics for care automation**](https://www.beckershospitalreview.com/care-coordination/ecu-health-taps-force-therapeutics-for-care-automation/) | [[Beckers Hospital Review]] | | 4/23/2025 | [**Baptist Memorial Health Care to sell long-term care hospital**](https://www.beckershospitalreview.com/post-acute/baptist-memorial-health-care-to-sell-long-term-care-hospital/) | [[Beckers Hospital Review]] | | 4/22/2025 | [**Bon Secours Mercy Health hospital taps CFO**](https://www.beckershospitalreview.com/hospital-executive-moves/bon-secours-mercy-health-hospital-taps-cfo/) | [[Beckers Hospital Review]] | | 4/18/2025 | [**Top healthcare AI companies, per Forbes**](https://www.beckershospitalreview.com/healthcare-information-technology/ai/top-healthcare-ai-companies-per-forbes/) | [[Beckers Hospital Review]] | | 4/3/2025 | [**Beyond Surveys: Why Healthcare Needs a Universal, Validated Patient Experience Metric**](https://www.beckershospitalreview.com/patient-experience/beyond-surveys-why-healthcare-needs-a-universal-validated-patient-experience-metric/) | [[Beckers Hospital Review]] | | 4/3/2025 | [**Systems try out medical gown alternatives**](https://www.beckershospitalreview.com/patient-experience/systems-try-out-medical-gown-alternatives/) | [[Beckers Hospital Review]] | | 2/20/2025 | [**The importance of patient experience in hospital managed services**](https://www.beckershospitalreview.com/strategy/the-importance-of-patient-experience-in-hospital-managed-services.html) | [[Beckers Hospital Review]] | | 2/20/2025 | [**The importance of patient experience in hospital managed services**](https://www.beckershospitalreview.com/strategy/the-importance-of-patient-experience-in-hospital-managed-services.html?utm_campaign=bhr&utm_source=website&utm_content=latestarticles) | [[Beckers Hospital Review]] | | 1/24/2025 | [**Unleashing the Power of Generative AI in Acute Care: Revolutionizing Healthcare Delivery**](https://blogs.perficient.com/2025/01/24/unleashing-the-power-of-generative-ai-in-acute-care-revolutionizing-healthcare-delivery/) | [[Perficient Healthcare]] | | 1/23/2025 | [**Relias Acquires Feedtrail to Enhance Workforce Solutions With Patient Feedback Capabilities**](https://www.healthcareittoday.com/2025/01/23/relias-acquires-feedtrail-to-enhance-workforce-solutions-with-patient-feedback-capabilities/) | [[Healthcare IT Today]] | | 1/2/2025 | [**Patient Experience - 2025 Health IT Predictions**](https://www.healthcareittoday.com/2025/01/02/patient-experience-2025-health-it-predictions/) | [[Healthcare IT Today]] | | 12/18/2024 | [**Key Trends Reshaping The Future Of U.S. Healthcare**](https://www.forbes.com/councils/forbesnonprofitcouncil/2024/12/19/key-trends-reshaping-the-future-of-us-healthcare/) | [[Forbes]] | | 12/13/2024 | [**Title: Navigating the Generative AI Journey: A Strategic Roadmap for Healthcare Organizations**](https://blogs.perficient.com/2024/12/13/title-navigating-the-generative-ai-journey-a-strategic-roadmap-for-healthcare-organizations/) | [[Perficient Healthcare]] | | 12/12/2024 | [**UChicago Medicine to bring AI to the ED - Becker's Hospital Review**](https://www.beckershospitalreview.com/healthcare-information-technology/uchicago-medicine-to-bring-ai-to-the-ed.html) | [[Beckers Hospital Review]] | | 12/9/2024 | [**Patient Engagement Solutions Market to Reach USD 82.35 Billion by 2032, Fueled by ...**](https://finance.yahoo.com/news/patient-engagement-solutions-market-reach-130000245.html) | [[Yahoo Finance]] | | 12/5/2024 | [**Empathy in action: The role of human-centred design - PwC**](https://www.pwc.com/m1/en/industries/healthcare/experiential-healthcare-by-design/empathy-in-action.html) | [[PWC]] | | 11/27/2024 | [**Comprehensive Examination of the Healthcare Software As A Service Market - LinkedIn**](https://www.linkedin.com/pulse/comprehensive-examination-healthcare-software-service-bpitc) | [[Linkedin]] | | 9/20/2024 | [**GetWellNetwork: Pioneering Digital Health Solutions for Enhanced Patient Engagement**](https://medium.com/@rahulyashmrfr/getwellnetwork-pioneering-digital-health-solutions-for-enhanced-patient-engagement-9430dd95f69b) | [[Medium]] | | 9/13/2024 | [**Studies deepen understanding of LGBTQ health disparities**](https://www.msn.com/en-us/health/other/studies-deepen-understanding-of-lgbtq-health-disparities/ar-AA1qwOs9) | msn.com | | 8/13/2024 | [**Leapcure Acquires Honeybee Trials: Expanding Patient Engagement and Research Site ...**](https://www.accesswire.com/900155/leapcure-acquires-honeybee-trials-expanding-patient-engagement-and-research-site-solutions-for-clinical-trials) | accesswire.com | | 7/3/2024 | [**Healthcare Revenue Cycle Management Market Advancements Highlighted by Trend ... - WhaTech**](https://www.whatech.com/og/markets-research/it/851632-healthcare-revenue-cycle-management-market-trend-forecast-till-2032) | whatech.com | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **Promptly**: A leading All-in-One Patient Experience Suite that has acquired MDprospects and Patient Spectrum to enhance practice management and patient interactions. - **Feedtrail**: A company that provides real-time patient experience data collection tools to enhance care outcomes. - **Vizient**: A healthcare performance improvement company that collaborates with Qualtrics to enhance patient experience metrics. - **Dignity Health**: A healthcare provider emphasizing genuine patient engagement and health equity in their experience strategy. - **Vital**: An AI-powered patient experience company focused on enhancing hospital workflows and patient outcomes. - **Parexel**: A global clinical research organization that utilizes technology to streamline clinical trials and improve patient experiences. - **Lisa Griffin**: Chief Consumer Officer at University Hospitals, emphasizes aligning access and care pathways to enhance patient experience. - **Epic Systems**: A healthcare technology company focused on transforming healthcare technology for improved patient experience. - **ECU Health**: A healthcare system that partnered with Force Therapeutics to enhance patient engagement and automate care delivery processes. - **Medidata**: A provider of patient engagement technology that promotes environmentally responsible decentralized clinical trials, enhancing patient experience through reduced travel and carbon emissions. - **Luma Health**: A company that offers a Patient Success Platform integrating patient experience with healthcare operations. - **Relias**: A healthcare organization that focuses on improving patient and employee experiences through workforce solutions and has acquired Feedtrail to enhance patient experience data collection. - **Advocate Health**: Implemented FHIR-enabled integration to provide customized information to patients, enhancing engagement. - **embecta**: A company focused on diabetes care, partnering with local organizations to enhance patient experience and education. - **North American Partners in Anesthesia (NAPA)**: Developed Managed Services leveraging advanced technology and data analytics to improve patient experiences in anesthesia services. - **Medable**: A digital health platform that enables decentralized clinical trials, enhancing patient engagement and experience. - **Planetree**: An organization that emphasizes person-centered care through cultural transformation and staff training. - **NRC Health**: A company providing technology-integrated healthcare solutions to enhance patient experiences. - **Dr. Anish Kapur**: CEO of Promptly, highlighting the integration of acquired platforms to enhance patient engagement and practice visibility. ### Partnerships and Collaborations - **Vizient and Qualtrics**: A strategic partnership to enhance healthcare performance measurement through experience metrics. - **ECU Health and Force Therapeutics**: Partnered to implement a patient engagement platform that automates data collection and enhances care delivery. - **SEHA and Planetree**: A partnership aimed at enhancing patient experience in Abu Dhabi through evidence-based standards of person-centered care. - **Alpine ENT and CareCloud**: Expanded partnership to implement FrontDesk Assist, enhancing patient experience and front-office operations. - **Cooper University Health Care and NRC Health**: Collaborating to improve patient experience through humanized healthcare solutions. - **Mindsprint and MedAdvisor Solutions**: Collaborating to develop AI-enabled platforms for hyper-personalized patient experiences and improved health outcomes. - **MetaPhy Health and ActiumHealth**: Partnered to enhance patient engagement through AI-powered voice agents, allowing nurses to focus on meaningful patient interactions. - **University of Missouri Health Care and Oracle**: Collaboration to enhance EHR design for improved patient care. - **Emory Healthcare and Guidehealth**: Working together to enhance primary care services and improve patient engagement. - **Talkdesk and Epic**: Integrated Talkdesk Copilot into Epic Cheers to enhance personalized patient interactions and improve value-based care. - **Royal Philips and Mayo Clinic**: Collaborating to utilize AI for improving cardiac MRI exams and enhancing patient experiences. - **PerfectServe and Five9**: Partnered to modernize healthcare contact centers, improving patient experience and operational efficiency. - **Willowglade Technologies and Flatiron Health**: Enhancing patient-centered care in oncology practices through a unified digital platform. - **Intelligent Product Solutions in the HaH project**: Participating in a project aimed at enhancing at-home healthcare through digital innovation. - **Intelligent Product Solutions and HaH project**: This initiative aims to enhance at-home digitally-enabled healthcare, addressing the needs of older adults. - **Medidata and Environmental Standards**: Medidata's Patient Cloud has achieved EU taxonomy certification, promoting sustainability in clinical trials through partnerships and software solutions. - **TruDoc Healthcare and e& enterprise**: A collaboration to enhance healthcare communications in the MENA region through the engageX solution. - **CareCloud and ChartSwap**: A partnership aimed at enhancing the handling and access of medical records for healthcare providers. - **Relias and Feedtrail**: Relias acquired Feedtrail to integrate its patient experience capabilities with workforce solutions, aiming to enhance healthcare quality and streamline processes. - **Cleveland Clinic and AI Tools**: Cleveland Clinic is deploying AI tools to enhance clinical workflows and improve patient experiences. ### Innovations, Trends, and Initiatives - **Personalized Patient Engagement**: Anticipated growth in tailored healthcare interactions to enhance satisfaction and address social determinants of health. - **Patient Experience Technology Market Growth**: Driven by demand for enhanced patient engagement and digital health solutions. - **Innovations in Patient Experience Event**: Scheduled for May 14, this event will provide healthcare leaders with strategies to enhance patient experience and organizational performance. - **Healthgrades Outstanding Patient Experience Award**: Recognizes hospitals excelling in patient experience, emphasizing the importance of high-quality care. - **Patient Feedback and Analytics**: Dominated the market, enabling healthcare professionals to collect and analyze patient feedback. - **Patient Engagement Solutions Market**: Driven by technological advancements and a shift towards personalized healthcare, focusing on improving patient-provider communication. - **Value-Based Care**: Shifting focus from quantity to quality of care, enhancing patient experience through preventive care and chronic disease management. - **Patient Engagement Solutions**: The market is expanding with tools like telehealth, wearables, and patient portals to enhance healthcare consumerism. - **AI Integration**: Transforming patient experiences and operational efficiencies in healthcare, with companies like GE HealthCare and Merative leading the way. - **Patient Experience Technology**: Innovaccer's acquisition of Cured to strengthen its position in patient experience technology. - **Patient Portals**: Digital platforms that empower patients with access to their health information, improving engagement and accountability. - **Patient Throughput and Capacity Solutions**: Navvis launched a solution to optimize patient flow and enhance overall patient experience. - **Triple Aim**: Healthcare organizations are focusing on enhancing patient experience, improving population health, and reducing costs. - **Acquisition of MDprospects and Patient Spectrum**: Promptly's acquisition enhances its capabilities in practice management and patient interactions, aiming to redefine patient engagement. - **Telehealth Services**: Increasing patient preference for virtual care options, highlighting a shift in consumer behavior towards convenience. - **AI in Healthcare**: Utilizing AI tools to improve patient access, reduce administrative burdens, and enhance overall patient experience. - **Remote Patient Monitoring (RPM)**: RPM technologies are expanding, focusing on patient-centered care and personalized medicine. - **Patient Engagement Technology Market Growth**: The patient engagement technology market is projected to grow at a CAGR of 14.4% from 2024 to 2031, driven by advancements in digital health and increased patient awareness. - **Digital Transformation**: The shift towards telemedicine and digital health platforms is revolutionizing patient interactions and care continuity. ### Challenges and Concerns - **Patient Experience Challenges**: Negative experiences often stem from long wait times and poor communication, leading to disengagement. - **Patient Experience Navigation**: A significant percentage of patients are likely to switch providers due to difficulties in navigating healthcare services. - **Patient Experience Measurement**: Current methods are inadequate, failing to capture the full scope of patient voices and leading to declining response rates. - **Financial Experience for Patients**: Hospitals struggle to create a clear and satisfying financial experience, prompting a rethink in patient financial care. - **Staffing Shortages**: AHRQ emphasizes that enhancing patient experience can lead to higher employee satisfaction and lower clinician turnover amid staffing crises. - **Communication Gaps**: The necessity for modernizing communication channels to meet patient preferences and enhance satisfaction. - **Interoperability Issues**: The need for different healthcare systems and technologies to work together seamlessly is a persistent concern affecting patient experience. - **Provider Burnout**: Staffing shortages and high demands contribute to provider burnout, affecting patient care and experience. - **Data Quality**: The importance of data integrity for successful AI initiatives and patient experience improvements. - **AI Acceptance**: Mixed feelings among healthcare leaders and patients regarding the implementation of AI in medicine. - **Labor Shortages and Employee Turnover**: High employee turnover and labor shortages negatively impact patient experience and operational efficiency, necessitating innovative solutions to improve care delivery. - **Data Privacy**: Concerns regarding the security and interoperability of patient data as healthcare technology evolves. - **Healthcare Provider Burnout**: Increasing demands on healthcare professionals can adversely affect their ability to provide empathetic care. - **Healthcare Pricing Transparency**: Patients report unexpected bills, indicating a need for improved transparency in healthcare pricing. - **Balancing Technology and Human Connection**: Healthcare organizations face challenges in aligning departments and ensuring caregiver well-being while integrating technology. - **Financial Toxicity in Cancer Care**: Patients face financial burdens that impact their care decisions, with significant percentages avoiding follow-up care due to cost fears, highlighting the need for greater transparency in healthcare pricing. - **Cybersecurity Threats**: Healthcare organizations face increasing cyberattacks that disrupt clinical operations and negatively impact patient experiences. - **Clinician Burnout**: A pressing issue in healthcare that can be alleviated through the adoption of telehealth and AI technologies. ## Related Topics [[Customer Experience]]; [[Patient Satisfaction]]; [[Patient Engagement]]; [[Patient Journey]]