# Member Engagement * **Definition:** The level of involvement and interaction members have with their healthcare services, including their participation in healthcare management, decision-making, and care management programs, aimed at improving the relationship between health insurance providers and their members. * **Taxonomy:** Healthcare Topics / Member Engagement ## News * Selected news on the topic of **Member Engagement**, for healthcare technology leaders * 14K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/26/2025 | [**Sean Fadale, President and Chief Executive Officer, Nathan Littauer Hospital and Nursing Home**](https://www.beckershospitalreview.com/podcasts/podcasts-beckers-hospital-review/sean-fadale-president-and-chief-executive-officer-nathan-littauer-hospital-and-nursing-home/) | [[Beckers Hospital Review]] | | 5/7/2025 | [**TSOLife Secures $43M to Revolutionize Senior Living Experience - HIT Consultant**](https://hitconsultant.net/2025/05/07/tsolife-secures-40m-to-transform-senior-living-communities-through-data-ai/) | [[HIT Consultant]] | | 4/23/2025 | [**WebMD Ignite to Enhance Health Plan Care Management Engagement - - HIT Consultant**](https://hitconsultant.net/2025/04/23/webmd-ignite-to-enhance-health-plan-care-management-engagement/) | [[HIT Consultant]] | | 4/14/2025 | [**Rapid Expansion of Healthcare Outsourcing Market to Reach $662 Billion by 2028, Driven ...**](https://www.newswire.com/news/rapid-expansion-of-healthcare-outsourcing-market-to-reach-662-billion-22551235) | [[Newswire]] | | 4/14/2025 | [**Rapid Expansion of Healthcare Outsourcing Market to Reach $662 Billion by 2028, Driven ...**](https://finance.yahoo.com/news/rapid-expansion-healthcare-outsourcing-market-120000654.html) | [[Yahoo Finance]] | | 3/26/2025 | [**Optimizing member engagement for effective population health management**](https://www.beckerspayer.com/leadership/optimizing-member-engagement-for-effective-population-health-management/) | [[Beckers Payer]] | | 3/11/2025 | [**HIMSS25: Driving Payer Innovation with AI, Digital Health and Collaboration**](https://www.healthitanswers.net/himss25-driving-payer-innovation-with-ai-digital-health-and-collaboration/) | [[Health IT Answers]] | | 12/19/2024 | [**mHealth Solutions Market Forecast: Insights on Growth Factors and 13.9AGR through 2031**](https://www.linkedin.com/pulse/mhealth-solutions-market-forecast-insights-growth-factors-8vkbe) | [[Linkedin]] | | 12/18/2024 | [**Key Trends Reshaping The Future Of U.S. Healthcare**](https://www.forbes.com/councils/forbesnonprofitcouncil/2024/12/19/key-trends-reshaping-the-future-of-us-healthcare/) | [[Forbes]] | | 12/12/2024 | [**Health IT Business News - December 12, 2024**](https://www.healthitanswers.net/health-it-business-news-december-12-2024/) | [[Health IT Answers]] | | 12/11/2024 | [**Generative AI: Transforming Healthcare Payers from Cost Centers to Value Creators**](https://blogs.perficient.com/2024/12/11/generative-ai-transforming-healthcare-payers-from-cost-centers-to-value-creators/) | [[Perficient Healthcare]] | | 12/10/2024 | [**Smart Healthcare Market to Grow by USD 125.7 Billion (2023-2028), Segmented by Channel, Solution, and Geography, with AI Impacting Market Trends - Technavio**](https://www.prnewswire.com/news-releases/smart-healthcare-market-to-grow-by-usd-125-7-billion-2023-2028-segmented-by-channel-solution-and-geography-with-ai-impacting-market-trends---technavio-302326632.html) | [[PR Newswire]] | | 12/3/2024 | [**Cotiviti Welcomes Seasoned Technology Executive Suvajit Gupta as Chief Technology Officer**](https://www.businesswire.com/news/home/20241203139499/en/Cotiviti-Welcomes-Seasoned-Technology-Executive-Suvajit-Gupta-as-Chief-Technology-Officer) | [[Business Wire]] | | 12/3/2024 | [**Cotiviti Welcomes Seasoned Technology Executive Suvajit Gupta as Chief Technology Officer**](https://www.businesswire.com/news/beverlyhillschamber/20241203139499/en/Cotiviti-Welcomes-Seasoned-Technology-Executive-Suvajit-Gupta-as-Chief-Technology-Officer) | [[Business Wire]] | | 11/29/2024 | [**How To Achieve Success in Healthcare Technology Development - by Ajay Singh - Medium**](https://medium.com/@ajay.singh_91430/how-to-achieve-success-in-healthcare-technology-development-59c69f108771) | [[Medium]] | | 11/27/2024 | [**Comprehensive Examination of the Healthcare Software As A Service Market - LinkedIn**](https://www.linkedin.com/pulse/comprehensive-examination-healthcare-software-service-bpitc) | [[Linkedin]] | | 11/26/2024 | [**Remote Patient Monitoring Market to Expand by USD 3.31 Billion (2024-2028), Focus on ...**](https://www.prnewswire.com/news-releases/remote-patient-monitoring-market-to-expand-by-usd-3-31-billion-2024-2028-focus-on-chronic-disease-management-ai-powered-market-evolution---technavio-302315566.html) | [[PR Newswire]] | | 11/22/2024 | [**The size of the Cloud Technologies in Health Care Market, industry trends, and the 12.3 ... - LinkedIn**](https://www.linkedin.com/pulse/size-cloud-technologies-health-care-marketindustry-trends-mvuye) | [[Linkedin]] | | 11/20/2024 | [**Mobile Healthcare (mHealth) Solutions Market Growth Outlook 2024-2031 - LinkedIn**](https://www.linkedin.com/pulse/mobile-healthcare-mhealth-solutions-market-growth-outlook-jxfde) | [[Linkedin]] | | 11/11/2024 | [**Population Health Management Market to Grow by USD 22.55 Billion from 2024-2028 ...**](https://www.prnewswire.com/news-releases/population-health-management-market-to-grow-by-usd-22-55-billion-from-2024-2028--driven-by-rising-adoption-of-healthcare-it-report-with-ai-impact-on-trends---technavio-302300769.html) | [[PR Newswire]] | | 10/23/2024 | [**The Healthcare Services market is projected to grow by USD 6.26 Billion from 2024-2028, driven by AI and the rising prevalence of chronic diseases, shaping market evolution - Technavio**](https://www.prnewswire.com/news-releases/the-healthcare-services-market-is-projected-to-grow-by-usd-6-26-billion-from-2024-2028--driven-by-ai-and-the-rising-prevalence-of-chronic-diseases-shaping-market-evolution---technavio-302284193.html) | [[PR Newswire]] | | 10/3/2024 | [**WebMD Ignite Launches Coach for Health Plans to Boost Member Engagement**](https://hitconsultant.net/2024/10/03/webmd-ignite-launches-coach-for-health-plans-to-boost-member-engagement/) | [[HIT Consultant]] | | 9/20/2024 | [**Harnessing AI to Navigate the Shifting Landscape of Member Engagement - HIT Consultant**](https://hitconsultant.net/2024/09/20/harnessing-ai-to-navigate-the-shifting-landscape-of-member-engagement/) | [[HIT Consultant]] | | 7/17/2024 | [**Traditional Member Engagement is Broken. Daily Care Motivation is the Only Way to ...**](https://medcitynews.com/2024/07/traditional-member-engagement-is-broken-daily-care-motivation-is-the-only-way-to-improve-outcomes/) | [[MedCity News]] | | 7/3/2024 | [**Healthcare IT Market Poised for Explosive Growth, Projected to Reach $1.83 Trillion by 2031**](https://www.whatech.com/og/markets-research/medical/851706-healthcare-it-market-poised-for-explosive-growth-projected-to-reach-1-83-trillion-by-2031) | whatech.com | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **HealthFeed**: A technology partner that enhances member engagement by facilitating real-time communication and personalized engagement. - **Cotiviti**: Provider of the Engagement Hub, a platform designed to help health plans identify care gaps and improve member care through streamlined campaign management. - **ZeOmega**: A leading population health management organization that focuses on member engagement through technology solutions. - **Wider Circle**: A community-centered organization that enhances member engagement through peer support and education. - **Infermedica**: A healthcare technology company emphasizing the importance of member engagement in value-based care. - **GE Healthcare**: Provides advanced monitoring solutions that enhance patient engagement. - **Carenet Health**: A Major Contender in Everest Group's PEAK Matrix for Patient and Member Engagement Platforms, focusing on AI-powered personalized content and intelligent patient self-scheduling. - **Blooming Health**: Partnered with Hudson Valley Care Coalition to improve engagement with Medicaid populations through health education and service navigation. - **Steer Health**: An AI-powered healthcare solutions provider recognized for enhancing patient engagement and operational excellence. - **WebMD Ignite**: A healthcare technology company that launched Coach, an integrated solution to enhance care management programs and improve member engagement. - **Medtronic**: Focuses on innovative healthcare technologies, including patient engagement tools. - **MetaPhy Health**: A company that partners with ActiumHealth to enhance patient engagement using AI-powered voice agents. - **Salesforce**: A leading CRM provider in healthcare, offering tools to improve patient management and engagement. - **Koninklijke Philips**: Develops remote patient monitoring solutions to improve patient engagement. - **Amazon**: Dominates the cloud healthcare market with innovative solutions for patient engagement. - **RevelAi Health**: A company focused on AI-driven population health solutions aimed at improving patient engagement and value-based care. - **Accenture**: A major player in healthcare CRM systems, focusing on improving patient engagement through data analysis and communication tools. - **MRG Health**: A digital healthcare management services company providing a virtual care management platform aimed at improving chronic care management and patient engagement. ### Partnerships and Collaborations - **ZeOmega and HealthFeed**: Integration to enhance Jiva Member Engagement Navigator, improving real-time communication and personalized engagement. - **Wider Circle and CareFirst**: Partnership to enhance member engagement through community connections. - **Carenet Health and Health Dialog**: Acquisition to enhance clinical expertise and improve member engagement. - **Cotiviti and Eliza**: Integration of Cotiviti's Quality Intelligence solution with the Eliza member engagement engine to improve health plan operations. - **NTT Data and Amelia**: Developing AI solutions for patient engagement. - **Seven States and CMS**: Selected states to enhance Medicaid Beneficiary Advisory Councils to improve member engagement strategies. - **MetaPhy Health and ActiumHealth**: Collaborating to enhance patient engagement through AI-powered voice agents. - **Blooming Health and Hudson Valley Care Coalition**: Collaborating to enhance engagement with Medicaid populations by integrating social care services with clinical care. - **Fangzhou Inc. and Tencent/Baidu**: Partnerships aimed at improving chronic disease management through enhanced digital marketing and user engagement. - **Vivid Health and WorldView**: Partnering to improve provider efficiency and patient engagement in home health and hospice care. - **Artera**: Expanded partnerships with federally qualified health centers to improve patient communications in underserved communities. - **Samplemed Group and dacadoo**: Enhancing health data analytics through integration of dacadoo's Risk Engine into Samplemed's SaaS platform. - **Ushur and Healthcare Payers**: Ushur collaborates with healthcare payers to implement AI-driven solutions that enhance member engagement and streamline operations. - **RevelAi Health and Zimmer Biomet**: Entered a co-marketing agreement to promote AI-powered solutions for orthopedic care and health equity. - **Oklahoma State University and Rezilient Health**: Partnered to provide unlimited direct care access for eligible faculty and staff. - **Alera Health, Affiliated Network Providers, and Aurora Behavioral Health**: Collaborating to enhance coordinated care for individuals with behavioral health conditions. - **Carenet and Health Dialog**: Carenet's acquisition of Health Dialog enhances its clinical expertise and care management capabilities. - **Alliance Health and Cityblock**: Collaboration to provide integrated care for Medicaid beneficiaries with serious mental illness and substance use disorders. - **Carta Healthcare and Realyze Intelligence**: Acquisition aimed at enhancing AI capabilities for better patient matching in clinical trials. - **Thrive AI Health**: An initiative launched by Arianna Huffington and Sam Altman aimed at utilizing AI for behavior change in healthcare. ### Innovations, Trends, and Initiatives - **Engagement Hub by Cotiviti**: A platform designed to streamline campaign management and improve member care through quality measures. - **Data-Driven Decision Making**: Healthcare organizations are increasingly measuring the impact of member engagement to drive continuous improvement in services. - **Patient Engagement Solutions**: The market is expanding as healthcare systems adopt tools like telehealth and patient portals to improve consumerism and health outcomes. - **Patient Engagement Solutions Market**: Growing due to demand for personalized healthcare and improved patient-provider communication. - **WebMD Ignite's Coach**: An integrated solution designed to enhance care management and improve member engagement and loyalty. - **AI-Powered Tools**: Utilization of AI for personalized symptom assessments and care guidance to enhance member engagement. - **Wearable Devices**: 73% of executives believe wearable devices enhance member involvement in health management. - **Patient Engagement Technology Market**: Projected to grow at a CAGR of 14.4% from 2024 to 2031, driven by advancements in digital health and patient awareness. - **Generative AI**: Transforming patient engagement by providing 24/7 support and personalized care plans. - **Omnichannel Strategies**: Adoption of omnichannel approaches to tailor member experiences and improve health outcomes. - **Medicaid Beneficiary Advisory Councils**: Initiative to incorporate lived experiences into Medicaid decision-making to improve member engagement. - **AI and Machine Learning**: Driving innovations in patient engagement through personalized care plans and virtual assistants. - **Personalization in Healthcare**: Over 70% of insurance executives report that member experiences are becoming more tailored through mobile apps, member portals, and telehealth services. - **Remote Patient Monitoring (RPM)**: Utilizes IoT devices to enhance patient engagement and support chronic disease management. - **Telehealth**: Significantly increased during the COVID-19 pandemic, facilitating remote consultations and improving patient engagement. - **Generative AI in Healthcare**: Healthcare payers are leveraging AI for personalized care and predictive analytics to enhance member engagement. - **Healthwise Integration**: Integration into TruCare to empower patients with reliable information and educational resources. ### Challenges and Concerns - **Engagement Participation**: Need for improved participation in existing programs to positively influence health outcomes. - **Engagement of At-Risk Members**: A significant percentage of at-risk members remain unengaged, leading to challenges in adherence to care plans. - **Outdated Engagement Practices**: Current member engagement strategies in healthcare are often ineffective and fail to motivate members with chronic conditions. - **Low Participation Rates**: Care management program participation can be as low as 13%, highlighting the need for more dynamic engagement strategies. - **Data Privacy and Regulatory Barriers**: Concerns regarding privacy and compliance in the use of AI and data analytics for member engagement. - **Regulatory Compliance**: Health plans must navigate complex regulations while ensuring member engagement strategies align with compliance requirements. - **Operational Costs**: Health plans face challenges in balancing in-house engagement strategies with outsourcing, impacting response times and resource allocation. - **Provider Burnout**: The healthcare industry is addressing provider burnout through technology solutions that enhance workflows and patient engagement. - **Digital Literacy**: Challenges in ensuring all patients can effectively use digital health tools. - **Data Integrity in Medicare Advantage Plans**: Challenges in utilizing data effectively due to poor data integrity and lack of insights into beneficiaries' health histories. - **Data Security and Compliance**: Challenges persist in ensuring data security and regulatory compliance in the rapidly evolving mHealth sector. - **Data Security**: Concerns regarding patient data privacy and compliance with regulations like HIPAA. - **Data Privacy**: Ensuring patient data privacy and security remains a critical concern as healthcare technology evolves. - **Resource Constraints in Healthcare Systems**: Organizations like Prisma Health face challenges in managing patient care and staff engagement due to financial pressures and provider burnout. - **Transition to Value-Based Care**: Health plans face challenges in maintaining financial viability and managing diverse member populations. - **Data Privacy and Security**: Organizations face challenges related to data privacy and regulatory compliance in decentralized trials. - **Vendor Lock-in**: Issues related to dependency on specific cloud service providers. - **Regulatory Variations**: Challenges in implementing RPM due to differing regulations across regions. - **Cybersecurity**: Concerns over the lack of standardized cybersecurity processes in healthcare organizations, impacting patient data security. ## Related Topics [[Employee Engagement]]; [[Consumer Engagement]]; [[Patient Engagement]]; [[Digital Engagement]]; [[Patient Engagement Solutions]]; [[Engagement]]; [[Patient Engagement Technologies]]; [[Patient Engagement Technology]]