# Conversational Agents * **Definition:** Conversational agents are AI-driven software applications designed to simulate human-like dialogue with users, often utilized in healthcare settings to provide information, support, and facilitate communication between patients and healthcare providers. * **Taxonomy:** Healthcare Topics / Conversational Agents ## News * Selected news on the topic of **Conversational Agents**, for healthcare technology leaders * 4.3K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/8/2025 | [**Early days for small language models and AI at the edge - Computer Weekly**](https://www.computerweekly.com/feature/Early-days-for-small-language-models-and-AI-at-the-edge) | [[Computer Weekly]] | | 4/29/2025 | [**Issue #306: 'Smart room' tech in health systems, Children's Hospital LA leverages Apple ...**](https://www.linkedin.com/pulse/issue-306-smart-room-tech-health-systems-childrens-hospital-la-d3imf) | [[Linkedin]] | | 4/22/2025 | [**Unlocking Business Potential with Hyperautomation-as-a-Service - CIOReview**](https://www.cioreview.com/news/unlocking-business-potential-with-hyperautomationasaservice-nid-40922-cid-4.html) | [[CIO Review]] | | 4/17/2025 | [**From Cost Center to Profit Driver: How Healthcare Tech is Changing the ROI Game**](https://www.linkedin.com/pulse/from-cost-center-profit-driver-how-healthcare-tech-changing-baracho-d4sye) | [[Linkedin]] | | 4/10/2025 | [**Google Cloud healthcare agentic AI and AI transformation solutions - PwC**](https://www.pwc.com/us/en/technology/alliances/google-cloud/healthcare-ai-agents-solutions.html) | [[PWC]] | | 4/3/2025 | [**AI chatbots boost patient engagement and reduce clinician workload, study shows**](https://www.healthcareitnews.com/news/ai-chatbots-boost-patient-engagement-and-reduce-clinician-workload-study-shows) | [[Healthcare IT News]] | | 3/26/2025 | [**Announcing the Lancet Global Health Commission on artificial intelligence (AI) and HIV**](https://www.thelancet.com/journals/langlo/article/PIIS2214-109X(25)00049-X/fulltext?rss=yes) | [[The Lancet]] | | 3/12/2025 | [**elea Raises $4.3M AI-Powered Pathology Operating System**](https://hitconsultant.net/2025/03/12/elea-raises-4-3m-ai-powered-pathology-operating-system/) | [[HIT Consultant]] | | 2/20/2025 | [**Conversational AI in Healthcare Market Research Report 2025 - Global $48.87 Bn Industry ...**](https://finance.yahoo.com/news/conversational-ai-healthcare-market-research-151800347.html) | [[Yahoo Finance]] | | 2/20/2025 | [**Health IT Business News - February 20, 2025**](https://www.healthitanswers.net/health-it-business-news-february-20-2025/) | [[Health IT Answers]] | | 2/4/2025 | [**Artificial Intelligence (AI) Market to grow by USD 237.4 Billion (2024-2028), Fraud ... - PR Newswire**](https://www.prnewswire.com/news-releases/artificial-intelligence-ai-market-to-grow-by-usd-237-4-billion-2024-2028-fraud-prevention-and-malicious-attacks-drives-growth-report-explores-market-evolution-powered-by-ai---technavio-302366124.html) | [[PR Newswire]] | | 2/3/2025 | [**Artificial Intelligence (AI) Market to Grow by USD 237.4 Billion from 2024-2028 ... - PR Newswire**](https://www.prnewswire.com/news-releases/artificial-intelligence-ai-market-to-grow-by-usd-237-4-billion-from-2024-2028--driven-by-fraud-prevention-and-malicious-attack-mitigation-report-on-ais-market-transformation---technavio-302365986.html) | [[PR Newswire]] | | 2/3/2025 | [**AI Agents: New Frontier for Transforming Healthcare - Alex G. Lee, Ph.D. Esq. CLP**](https://www.linkedin.com/pulse/ai-agents-new-frontier-transforming-healthcare-lee-ph-d-esq-clp-5yfbe) | [[Linkedin]] | | 1/29/2025 | [**Healthcare AI Agents: New Opportunities for the High-Tech Industry - Alex G. Lee, Ph.D. Esq. CLP**](https://www.linkedin.com/pulse/healthcare-ai-agents-new-opportunities-high-tech-lee-ph-d-esq-clp-hkl2e) | [[Linkedin]] | | 1/28/2025 | [**How AI Agents Are Transforming Healthcare With Efficiency And Security - Forbes**](https://www.forbes.com/sites/davidchou/2025/01/28/how-ai-agents-are-transforming-healthcare-with-efficiency-and-security/) | [[Forbes]] | | 1/13/2025 | [**Nvidia Announces Partnerships with Mayo Clinic, Illumina JPM25**](https://medcitynews.com/2025/01/nvidia-ai-healthcare-jpm-biopharma/) | [[MedCity News]] | | 1/3/2025 | [**Robert Goodman on LinkedIn: Generative AI in healthcare: Adoption trends and what's next**](https://www.linkedin.com/posts/robertbgoodman_generative-ai-in-healthcare-adoption-trends-activity-7280595413026451456--675) | [[Linkedin]] | | 12/12/2024 | [**Health IT Business News - December 12, 2024**](https://www.healthitanswers.net/health-it-business-news-december-12-2024/) | [[Health IT Answers]] | | 12/10/2024 | [**Healthier Capital Led by Former One Medical CEO Invests in Hyro's Responsible AI Agents ...**](https://www.prnewswire.com/news-releases/healthier-capital-led-by-former-one-medical-ceo-invests-in-hyros-responsible-ai-agents-for-healthcare-302327079.html) | [[PR Newswire]] | | 12/10/2024 | [**eSelf Raises $4.5M Seed; Launches Platform for Face-to-Face AI Conversational Agents**](https://finance.yahoo.com/news/eself-raises-4-5m-seed-143000502.html) | [[Yahoo Finance]] | | 12/9/2024 | [**Artificial Intelligence Platforms Market to grow by USD 64.9 Billion (2024-2028 ... - PR Newswire**](https://www.prnewswire.com/news-releases/artificial-intelligence-platforms-market-to-grow-by-usd-64-9-billion-2024-2028-driven-by-rising-ai-solution-demand-report-on-ais-market-transformation---technavio-302324991.html) | [[PR Newswire]] | | 11/18/2024 | [**Content Marketing Market to Grow by $654.78 Million (2024-2028), Driven by Rising Social ...**](https://www.prnewswire.com/news-releases/content-marketing-market-to-grow-by-654-78-million-2024-2028-driven-by-rising-social-media-users-with-market-evolution-powered-by-ai---technavio-302308072.html) | [[PR Newswire]] | | 11/8/2024 | [**Artificial Intelligence Market to Grow by USD 237.4 Billion from 2024-2028, as AI-Driven ...**](https://www.prnewswire.com/news-releases/artificial-intelligence-market-to-grow-by-usd-237-4-billion-from-2024-2028--as-ai-driven-fraud-prevention-and-malicious-attack-protection-boost-market---technavio-302298727.html) | [[PR Newswire]] | | 11/7/2024 | [**New Tech Trends in Healthcare for 2025**](https://healthcareguys.com/2024/11/07/new-tech-trends-in-healthcare-for-2025/) | [[The Healthcare Guys]] | | 10/7/2024 | [**AI-Powered Scientific Discovery in Healthcare - by Anatole Martins - Oct, 2024 - Medium**](https://medium.com/@anatole.martins6730/ai-powered-scientific-discovery-in-healthcare-6b1620256fd9) | [[Medium]] | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **OpenAI**: The organization behind ChatGPT, which has introduced features to enhance user interaction and task execution. - **WellSpan Health**: Piloting a conversational AI service to enhance healthcare access for multilingual patients. - **VoiceCare AI**: A company developing AI-powered voice agents to automate healthcare administrative tasks. - **Swoop**: Provides conversational AI solutions that ensure compliance with medical regulations and enhance patient engagement. - **Hyro**: A leader in voice and chat AI for healthcare, focusing on automating patient interactions and improving operational efficiency. - **Savista**: Launched an AI digital agent named Sophia, utilizing Large Language Models and Generative AI to enhance patient experiences. - **Baidu**: A technology company that unveiled Melody, an AI-powered conversational bot designed to assist doctors in gathering patient information. - **Apollo Hospitals**: Implemented AI chatbots to streamline administrative tasks and improve patient care. - **Fabric**: A healthcare technology leader recognized for its Hybrid AI technology that integrates conversational AI with clinical logic to improve patient experiences. - **Thoughtful AI**: An AI-powered revenue cycle automation company that has developed fully human-capable AI agents for healthcare revenue management. - **Parakeet Health**: A generative AI company focused on improving patient engagement through automation of healthcare communication. - **Deloitte**: A consulting firm developing AI-powered virtual assistants for healthcare. - **Nvidia**: Provides technology for AI applications in healthcare, including virtual assistants. - **Salesforce**: A customer relationship management platform introducing AI tools to assist healthcare providers with administrative tasks. - **PerfectServe**: A company that optimizes provider schedules and clinical communication, recently partnered with Five9 to enhance patient care through AI-driven communication tools. - **Oracle Health**: A technology company that integrates AI into clinical workflows and has launched AI-driven solutions to improve patient-provider interactions. - **Alea Health Holdings Limited**: A UAE-based technology company specializing in AI solutions for mental health care, known for its AI-driven online therapy platform. - **IBM Watson**: A leading AI platform that analyzes medical data to enhance diagnostics and treatment plans. - **Epic**: A healthcare software company integrating AI into clinical workflows to enhance patient care. ### Partnerships and Collaborations - **WellSpan Health and Hippocratic AI**: Collaborating to launch a clinical GenAI healthcare agent aimed at improving patient interaction. - **BEN and INTERVENT**: Deployment of AI assistants for health coaching. - **MetaPhy Health and ActiumHealth**: This partnership focuses on enhancing patient engagement through AI-powered voice agents. - **PerfectServe and Five9**: A partnership to integrate communication tools with AI-driven virtual agents to improve patient experience and operational efficiency. - **Centific and Premier, Inc.**: Secured a national group purchasing agreement to provide AI chatbots and scribes to Premier members. - **VoiceCare AI and Mayo Clinic**: VoiceCare AI is piloting its intelligent voice automation technology for patient pre-authorization and benefit confirmations. - **Gozio Health and Hyro**: Partnered to enhance AI deployment at Baptist Health, improving customer service and reducing call wait times. - **BEN and IntelliTek**: Collaboration to broaden access to AI solutions in healthcare. - **Treatment.com AI Inc. and Alea Health**: A binding letter of intent for acquisition to enhance mental health care capabilities. - **Qualified Health and Health Systems**: Qualified Health aims to support health systems in deploying generative AI solutions through its governance and monitoring infrastructure. - **Brand Engagement Network (BEN) and KangarooHealth**: Partnership to enhance remote patient monitoring. - **NVIDIA and Mayo Clinic**: Collaborating to accelerate the development of pathology foundation models using AI systems. - **LucidHealth and Rad AI**: Finalized a partnership to provide AI-driven radiology solutions. - **IBM Watson and Indian Hospitals**: Collaboration for oncology solutions to improve diagnostic accuracy and treatment personalization. - **NVIDIA and Illumina**: Partnering to enhance genomic analysis capabilities for drug discovery and precision medicine. ### Innovations, Trends, and Initiatives - **AI Agents for Mental Health**: Innovative solutions like therapeutic chatbots and virtual assistants improving accessibility and personalization in mental health care. - **Conversational AI Adoption**: Driven by the demand for personalized care and the need to streamline administrative processes, leading to improved patient engagement. - **AI Chatbots**: AI chatbots are being utilized to assist clinicians and improve patient interactions, with examples like Oracle's Clinical AI Agent. - **Hyro's Responsible AI-Powered Communications Platform**: Integrates conversational technologies with safeguards to improve efficiency and patient experience. - **Swoop's Conversational AI Excellence Award**: Recognized for innovative use of conversational AI technology to enhance customer experiences. - **Hybrid AI Technology**: Fabric's approach combines conversational AI with clinical logic to streamline care delivery and improve healthcare outcomes. - **AI-driven Online Therapy**: Alea Health's platform enhances patient engagement and reduces administrative burdens through conversational AI. - **AI-Powered Chatbots**: The healthcare chatbot market is growing, providing 24/7 support and personalized guidance to patients, transforming healthcare information access. - **AI-Powered Virtual Assistants**: Increasing demand due to the growth of telemedicine and remote patient monitoring. - **Generative AI in Healthcare**: Transforming patient engagement and operational efficiency through advanced AI technologies. - **Generative AI**: Emerging as a key technology in clinical trials, enhancing participant recruitment and data analysis. - **Generative AI Adoption**: Healthcare systems are increasingly adopting generative AI technologies to enhance clinical and administrative efficiency. - **AI in Telehealth**: AI technologies facilitating real-time patient monitoring and chronic disease management. - **AI in Telemedicine**: Enhancing diagnostics, automating administrative tasks, and personalizing treatment plans through AI technologies. - **AI Task Forces**: Organizations like the Peterson Health Technology Institute are forming task forces to evaluate AI's impact on healthcare costs and efficiency. - **AI in Diagnostics**: The U.S. AI diagnostics market is projected to grow significantly, driven by advancements in algorithms and machine learning. ### Challenges and Concerns - **Data Privacy**: Concerns regarding the handling of sensitive patient information in conversational AI applications. - **Integration with Existing Systems**: Difficulties in integrating conversational AI with current healthcare IT infrastructures. - **Staffing Shortages**: AI-powered automation is being utilized to fill communication gaps and provide timely support during staffing shortages in healthcare. - **Trust and Safety**: Issues related to the reliability of AI systems and their impact on patient safety. - **Staffing and Burnout**: The potential for AI automation to inadvertently increase staff burden or contribute to burnout if not implemented thoughtfully. - **Ethical Concerns**: The integration of AI in healthcare raises issues regarding algorithmic bias and the need for transparency in decision-making processes. - **Ethical Considerations**: Concerns about algorithmic bias and the need for transparency in AI decision-making. - **Regulatory Approval**: Challenges in obtaining necessary approvals for AI technologies in healthcare settings. - **Governance and Security**: Health systems face challenges related to governance, security, and trust in AI technologies. - **Integration Issues**: The fragmentation of the healthcare ecosystem and regulatory constraints hinder the large-scale adoption of AI. - **Algorithmic Bias**: The need to address biases in AI algorithms to ensure equitable healthcare delivery. - **Healthcare Workforce Shortages**: AI initiatives aim to alleviate the burden on healthcare staff, but there are concerns about over-reliance on technology. - **Data Privacy and Security**: Concerns regarding the handling of sensitive patient data and compliance with privacy regulations.