# Consumer Engagement * **Definition:** The interaction between healthcare organizations and their members aimed at improving health outcomes and satisfaction, focusing on enhancing patient experience and adapting to changing consumer preferences through digital technologies and strategies. * **Taxonomy:** Healthcare Topics / Consumer Engagement ## News * Selected news on the topic of **Consumer Engagement**, for healthcare technology leaders * 17K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 4/3/2025 | [**GoodRx Launches E-commerce Experience for Retail Pharmacies**](https://hitconsultant.net/2025/04/03/goodrx-launches-e-commerce-experience-for-retail-pharmacies/) | [[HIT Consultant]] | | 3/17/2025 | [**Retail Cloud Market is expected to generate a revenue of USD 238.9 Billion by 2032 ...**](https://www.prnewswire.com/news-releases/retail-cloud-market-is-expected-to-generate-a-revenue-of-usd-238-9-billion-by-2032--globally-at-19-8-cagr-verified-market-research-302403060.html) | [[PR Newswire]] | | 1/31/2025 | [**Puma SE (PMMAF) Q4 2024 Earnings Call Highlights: Strong Revenue Growth Amidst Profitability ...**](https://finance.yahoo.com/news/puma-se-pmmaf-q4-2024-071712008.html) | [[Yahoo Finance]] | | 1/17/2025 | [**Transforming Healthcare Experiences with AI**](https://thehealthcaretechnologyreport.com/transforming-healthcare-experiences-with-ai/) | [[Healthcare Technology Report]] | | 12/31/2024 | [**Precision Medicine Software Market Focused Insights 2024-2029, with Key Player Profiles of ...**](https://www.businesswire.com/news/home/20241231013633/en/Precision-Medicine-Software-Market-Focused-Insights-2024-2029-with-Key-Player-Profiles-of-Syapse-AccessDX-Laboratory-Fabric-Genomics-Foundation-Medicine-Intel-and-IBM---ResearchAndMarkets.com) | [[Business Wire]] | | 12/31/2024 | [**Precision Medicine Software Market Focused Insights 2024-2029, with Key Player Profiles of Syapse, AccessDX Laboratory, Fabric Genomics, Foundation Medicine, Intel and IBM - ResearchAndMarkets.com**](http://www.businesswire.com/news/home/20241231013633/en/Precision-Medicine-Software-Market-Focused-Insights-2024-2029-with-Key-Player-Profiles-of-Syapse-AccessDX-Laboratory-Fabric-Genomics-Foundation-Medicine-Intel-and-IBM---ResearchAndMarkets.com/?feedref=JjAwJuNHiystnCoBq_hl-Q-tiwWZwkcswR1UZtV7eGe24xL9TZOyQUMS3J72mJlQ7fxFuNFTHSunhvli30RlBNXya2izy9YOgHlBiZQk2LOzmn6JePCpHPCiYGaEx4DL1Rq8pNwkf3AarimpDzQGuQ==) | [[Business Wire]] | | 12/31/2024 | [**Precision Medicine Software Market Focused Insights 2024-2029, with Key Player Profiles of Syapse, AccessDX Laboratory, Fabric Genomics, Foundation Medicine, Intel and IBM - ResearchAndMarkets.com**](http://www.businesswire.com/news/home/20241231013633/en/Precision-Medicine-Software-Market-Focused-Insights-2024-2029-with-Key-Player-Profiles-of-Syapse-AccessDX-Laboratory-Fabric-Genomics-Foundation-Medicine-Intel-and-IBM---ResearchAndMarkets.com/?feedref=JjAwJuNHiystnCoBq_hl-RLXHJgazfQJNuOVHefdHP-D8R-QU5o2AvY8bhI9uvWSD8DYIYv4TIC1g1u0AKcacnnViVjtb72bOP4-4nHK5ieT3WxPE8m_kWI77F87CseT) | [[Business Wire]] | | 12/27/2024 | [**Digital Transformation in Healthcare - 2025 Health IT Predictions**](https://www.healthcareittoday.com/2024/12/27/digital-transformation-in-healthcare-2025-health-it-predictions/) | [[Healthcare IT Today]] | | 12/19/2024 | [**Black Book Market Research Releases Global Survey Findings on Population Health ...**](https://finance.yahoo.com/news/black-book-market-research-releases-120000206.html) | [[Yahoo Finance]] | | 12/19/2024 | [**mHealth Solutions Market Forecast: Insights on Growth Factors and 13.9AGR through 2031**](https://www.linkedin.com/pulse/mhealth-solutions-market-forecast-insights-growth-factors-8vkbe) | [[Linkedin]] | | 12/19/2024 | [**Patient Engagement Technology Market Structure & Size Analysis with a CAGR of 14.4 ...**](https://www.linkedin.com/pulse/patient-engagement-technology-market-structure-size-analysis-1ukcc) | [[Linkedin]] | | 12/18/2024 | [**Key Trends Reshaping The Future Of U.S. Healthcare**](https://www.forbes.com/councils/forbesnonprofitcouncil/2024/12/19/key-trends-reshaping-the-future-of-us-healthcare/) | [[Forbes]] | | 12/12/2024 | [**Health IT Business News - December 12, 2024**](https://www.healthitanswers.net/health-it-business-news-december-12-2024/) | [[Health IT Answers]] | | 12/11/2024 | [**Studies, Surveys and Reports: What Can We Learn?**](https://www.healthitanswers.net/studies-surveys-and-reports-what-can-we-learn-3/) | [[Health IT Answers]] | | 12/3/2024 | [**Cotiviti Welcomes Seasoned Technology Executive Suvajit Gupta as Chief Technology Officer**](https://www.businesswire.com/news/home/20241203139499/en/Cotiviti-Welcomes-Seasoned-Technology-Executive-Suvajit-Gupta-as-Chief-Technology-Officer) | [[Business Wire]] | | 12/3/2024 | [**Cotiviti Welcomes Seasoned Technology Executive Suvajit Gupta as Chief Technology Officer**](https://www.businesswire.com/news/beverlyhillschamber/20241203139499/en/Cotiviti-Welcomes-Seasoned-Technology-Executive-Suvajit-Gupta-as-Chief-Technology-Officer) | [[Business Wire]] | | 12/3/2024 | [**Plus-Size Women's Clothing Market to Reach USD 322,120 Million by 2030, Driven ... - PR Newswire**](https://www.prnewswire.com/news-releases/plus-size-womens-clothing-market-to-reach-usd-322-120-million-by-2030--driven-by-inclusivity-and-evolving-consumer-preferences--credence-research-inc-302320500.html) | [[PR Newswire]] | | 11/29/2024 | [**How To Achieve Success in Healthcare Technology Development - by Ajay Singh - Medium**](https://medium.com/@ajay.singh_91430/how-to-achieve-success-in-healthcare-technology-development-59c69f108771) | [[Medium]] | | 11/20/2024 | [**Netsmart Achieves TX-RAMP Level 2 Certification for Public Health EHR - Yahoo Finance**](https://finance.yahoo.com/news/netsmart-achieves-tx-ramp-level-151500368.html) | [[Yahoo Finance]] | | 11/20/2024 | [**Netsmart Achieves TX-RAMP Level 2 Certification for Public Health EHR**](http://www.businesswire.com/news/home/20241120011391/en/Netsmart-Achieves-TX-RAMP-Level-2-Certification-for-Public-Health-EHR/?feedref=JjAwJuNHiystnCoBq_hl-RLXHJgazfQJNuOVHefdHP-D8R-QU5o2AvY8bhI9uvWSD8DYIYv4TIC1g1u0AKcacnnViVjtb72bOP4-4nHK5ieT3WxPE8m_kWI77F87CseT) | [[Business Wire]] | | 11/20/2024 | [**Netsmart Achieves TX-RAMP Level 2 Certification for Public Health EHR**](http://www.businesswire.com/news/home/20241120011391/en/Netsmart-Achieves-TX-RAMP-Level-2-Certification-for-Public-Health-EHR/?feedref=JjAwJuNHiystnCoBq_hl-Q-tiwWZwkcswR1UZtV7eGe24xL9TZOyQUMS3J72mJlQ7fxFuNFTHSunhvli30RlBNXya2izy9YOgHlBiZQk2LOzmn6JePCpHPCiYGaEx4DL1Rq8pNwkf3AarimpDzQGuQ==) | [[Business Wire]] | | 11/20/2024 | [**Netsmart Achieves TX-RAMP Level 2 Certification for Public Health EHR - Business Wire**](https://www.businesswire.com/news/home/20241120011391/en/Netsmart-Achieves-TX-RAMP-Level-2-Certification-for-Public-Health-EHR) | [[Business Wire]] | | 10/23/2024 | [**The Healthcare Services market is projected to grow by USD 6.26 Billion from 2024-2028, driven by AI and the rising prevalence of chronic diseases, shaping market evolution - Technavio**](https://www.prnewswire.com/news-releases/the-healthcare-services-market-is-projected-to-grow-by-usd-6-26-billion-from-2024-2028--driven-by-ai-and-the-rising-prevalence-of-chronic-diseases-shaping-market-evolution---technavio-302284193.html) | [[PR Newswire]] | | 9/13/2024 | [**How a Product Management and AI Expert is Modernizing Digital Customer Experiences and Technology Platforms**](https://www.msn.com/en-us/money/smallbusiness/how-a-product-management-and-ai-expert-is-modernizing-digital-customer-experiences-and-technology-platforms/ar-AA1qwqE9) | msn.com | | 7/18/2024 | [**Persistent Systems: An Interview With SVP And GM Ganesh Nathella About This Digital ...**](https://pulse2.com/persistent-systems-ganesh-nathella-interview/) | pulse2.com | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **PatientsLikeMe**: A consumer engagement platform that allows individuals to track health conditions and connect with others facing similar challenges. - **EnlivenHealth**: A provider of patient engagement solutions aimed at improving patient outcomes. - **UST**: A technology services company collaborating to develop digital patient engagement solutions. - **Cotiviti**: A company focused on healthcare payment integrity and fraud prevention, launching new services to enhance consumer engagement. - **mPulse**: A digital healthcare technology company that enhances consumer engagement through predictive analytics and automation. - **MetaPhy Health**: A company that has partnered with ActiumHealth to enhance patient engagement through AI-powered voice agents. - **Best Buy Health**: A healthcare technology company focusing on consumer engagement through digital health tools and care-at-home programs. - **RadiantGraph**: A healthcare technology company that has launched integration capabilities with major cloud platforms to enhance consumer engagement through AI-driven personalization. - **Vivid Health**: Partnering with WorldView to improve patient engagement and provider efficiency in home health care. - **Yosi Health**: A company focused on patient engagement and workflow automation in healthcare. - **Relias**: A company focused on enhancing patient and employee experiences through technology-driven solutions. - **CrossTx**: A technology platform that supports various healthcare management services, including Remote Patient Monitoring (RPM) and Chronic Care Management (CCM). - **Parakeet Health**: A generative AI company focused on improving patient engagement for healthcare providers through automation of communication tasks. - **RadiantAI**: A healthcare consumer engagement company that raised $11 million to expand its AI-driven platform for health plans. - **Advocate Health**: A healthcare organization that has successfully implemented value-based care models to improve patient outcomes and reduce costs. - **Netsmart**: A healthcare technology organization that achieved TX-RAMP certification for its EHR solutions, emphasizing data security and patient engagement. - **Thermo Fisher Scientific**: Recognized for its contributions to digital services in clinical development and patient engagement. - **athenahealth**: A healthcare technology company providing cloud-based solutions for electronic health records and patient engagement. - **Zimmer Biomet Holdings, Inc.**: A medical device company partnering with RevelAi Health to market AI-driven orthopedic solutions aimed at enhancing patient engagement. ### Partnerships and Collaborations - **MetaPhy Health and ActiumHealth**: This partnership aims to enhance patient engagement through AI-powered voice agents, allowing healthcare providers to focus on meaningful patient interactions. - **Netsmart, Epic Systems, and MedAllies**: Collaborated to launch a closed-loop data exchange referral system to improve interoperability and care quality. - **SEQSTER and PatientsLikeMe**: Partnered to enhance clinical research and patient engagement by integrating health data and providing access to medical records. - **Gozio Health and Hyro**: Collaborated to enhance AI deployment at Baptist Health, improving customer service experiences. - **Vivid Health and WorldView**: Integration of AI-enabled technology to enhance patient engagement in home health and hospice care. - **Weave and eClinicalWorks**: An integration that improves operational efficiency and patient interactions for healthcare providers using the largest cloud-based EHR software in the U.S. - **Fitterfly and Google Cloud**: Collaborated to develop an AI meal tracking app for diabetes management. - **CrossTx and Artemis Global RPM**: This partnership aims to enhance and streamline RPM and CCM programs across the U.S., providing turnkey business solutions for managing chronic conditions. - **RevelAi Health and Zimmer Biomet**: A multi-year partnership to develop generative AI-powered orthopedic solutions focusing on value-based care and health equity. - **Longitude Health**: An innovation consortium formed by major health systems to focus on digital healthcare advancements. - **Alera Health, ANP, and Aurora Behavioral Health**: Collaboration to integrate resources and improve data sharing for whole-person care in behavioral health. - **Carta Healthcare and Realyze Intelligence**: This acquisition aims to enhance AI capabilities for better matching patients to clinical trials, accelerating research and reducing costs. - **GE HealthCare and AWS**: Partnered to enhance diagnostic accuracy in healthcare. - **Google Cloud and Bayer**: Partnered to create AI applications aimed at reducing radiologist burnout. - **Rimidi Care Network**: A partnership program launched by Rimidi to enhance access to remote monitoring services and support providers in chronic care management. - **Deloitte and AWS**: Launched an Innovation Lab to develop industry-specific solutions across various sectors, including healthcare. - **athenaOne Implementation**: Southern New England Healthcare (SoNE HEALTH) is implementing athenaOne to enhance care coordination and operational efficiency. - **Avant Technologies and Ainnova Tech**: Working together to develop a low-cost retinal camera integrated with Vision AI software. - **Oklahoma State University and Rezilient Health**: Providing access to CloudClinics for primary and multispecialty care at no out-of-pocket cost for eligible faculty and staff. ### Innovations, Trends, and Initiatives - **Patient Engagement Technology Market**: Projected to grow at a CAGR of 14.4% from 2024 to 2031, driven by advancements in digital health and increased patient awareness. - **Interactive Patient Engagement Solutions Market**: Projected to grow significantly due to government initiatives and the increasing prevalence of chronic diseases, with a focus on patient-centric care solutions. - **AI in Healthcare**: AI is being utilized to hyper-personalize communications and improve consumer engagement, with a focus on addressing unstructured data challenges. - **Remote Patient Monitoring**: Healthcare leaders are implementing initiatives to enhance patient experience and loyalty through technology. - **Emotion-Driven Hyper-Personalization**: A new trend focusing on tailoring healthcare interactions based on real-time emotional states of consumers using AI and sentiment analysis. - **AI-Driven Personalization**: RadiantGraph's integration capabilities with cloud platforms aim to improve member communication and engagement. - **Digital Health Technologies**: Consumers show strong interest in smart monitors, telehealth apps, and fall detection systems, indicating a shift towards digital health management. - **Generative AI in Patient Engagement**: Parakeet Health's generative AI voice platform automates patient communication, improving operational efficiency and patient experience. - **Netsmart's myInsight EHR**: Achieved TX-RAMP certification, focusing on patient engagement and interoperability. - **Generative Conversational Assistants (GCAs)**: Enhancing customer engagement in healthcare through natural language interactions and 24/7 support. - **Generative AI in Healthcare**: Utilized by RevelAi Health to improve patient engagement and streamline clinical workflows, addressing socio-demographic disparities. - **Telehealth and Virtual Care**: Continued advancements noted by health executives for improving patient access and communication. - **Generative AI**: A focus for healthcare IT leaders, aimed at enhancing patient engagement and operational efficiency despite regulatory challenges. - **Healthcare Chatbots**: AI-powered agents providing 24/7 support and personalized guidance, transforming patient engagement and streamlining healthcare processes. - **GoodRx E-commerce Platform**: Launched to improve how consumers obtain medications, enhancing the pharmacy experience through online functionalities. - **Value-Based Care Models**: Advocate Health's participation in federal programs has demonstrated the effectiveness of value-based care in improving patient outcomes and reducing costs. - **Decentralized Clinical Trials**: Utilizing digital technologies for remote patient recruitment and monitoring, transforming the life sciences industry. - **HTI-2 Proposed Rule**: Introduces new certification criteria for health data interoperability, enhancing patient engagement and information sharing. - **Telehealth and Remote Monitoring**: Technologies that allow patients to consult with doctors from home and enable continuous tracking of vital signs, improving access and health outcomes. - **mHealth Solutions Market**: Expected to grow at a CAGR of 5.7% from 2024 to 2031, driven by advancements in technology and a focus on preventive healthcare. ### Challenges and Concerns - **Regulatory Compliance**: Healthcare organizations face challenges in navigating regulatory changes while enhancing consumer engagement. - **Adoption of AI**: Despite its potential, slow adoption rates of AI in healthcare hinder the ability to enhance consumer engagement effectively. - **Ethical Concerns in Emotion-Driven Personalization**: The implementation of emotion-driven personalization raises ethical questions about privacy and data security, necessitating safeguards. - **Integration Complexities**: Challenges in integrating new technologies with existing healthcare systems, which can hinder the adoption of innovative solutions. - **Data Security**: Ongoing concerns regarding data privacy and regulatory compliance in the implementation of healthcare technologies. - **Cybersecurity and Data Privacy**: Concerns regarding data protection practices are critical for fostering digital trust among patients. - **Inequities in Care Affordability**: Health executives highlight the need to address disparities in healthcare access and affordability. - **Data Privacy and Security**: Concerns regarding the protection of sensitive patient data amidst increasing digital health solutions. - **Data Complexity**: Large healthcare organizations struggle with unstructured data, which disconnects patients from personalized healthcare experiences. - **Deployment of AI**: Healthcare organizations face challenges in deploying AI and personalization capabilities with legacy data systems at scale. - **Data Integrity in Medicare Advantage Plans**: Challenges in effectively utilizing data due to poor data integrity complicate the identification of social risks and tailored interventions. - **Data Security and Privacy**: Ensuring compliance with high cybersecurity standards is crucial for healthcare technology solutions. - **Provider Burnout**: The integration of AI technologies aims to alleviate clinician burnout, a significant concern in healthcare delivery. - **Interoperability Issues**: Concerns regarding compliance time frames and the potential underutilization of unstructured data under the proposed HTI-2 interoperability rule. - **Cybersecurity Threats**: The increasing threat of cyberattacks in healthcare necessitates robust cybersecurity measures to protect patient data. - **Preventable Medical Harm**: A critical issue in healthcare systems, with a significant percentage of hospitalized patients experiencing preventable harm. ## Related Topics [[Member Engagement]]; [[Digital Engagement]]; [[Patient Engagement]]; [[Employee Engagement]]; [[Engagement]]; [[Patient Engagement Solutions]]; [[Patient Engagement Technologies]]; [[Patient Engagement Technology]]