# KPI * **Definition:** Key Performance Indicators, quantifiable measures used to evaluate the success and performance of healthcare organizations in achieving key business objectives, including metrics related to patient care quality, operational efficiency, and employee performance. * **Taxonomy:** CTO Topics / KPI ## News * Selected news on the topic of **KPI**, for healthcare technology leaders * 2.8K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/6/2025 | [**Caresoft Global Announces Strategic Partnership with KPIT to Drive Leadership in ... - Morningstar**](https://www.morningstar.com/news/pr-newswire/20250506io80695/caresoft-global-announces-strategic-partnership-with-kpit-to-drive-leadership-in-technology-and-cost-optimization-strategies-for-the-automotive-industry) | [[Morningstar]] | | 4/29/2025 | [**2025 Top-Rated Ambulatory Surgical Center Vendors Exhibiting at ASCA Annual Meeting ...**](https://www.newswire.com/news/2025-top-rated-ambulatory-surgical-center-vendors-exhibiting-at-asca-22564248) | [[Newswire]] | | 4/26/2025 | [**How To Create KPIs That Actually Improve Employee Performance At Work**](https://www.forbes.com/sites/dianehamilton/2025/04/26/how-to-create-kpis-that-actually-improve-employee-performance-at-work/) | [[Forbes]] | | 4/24/2025 | [**Netsmart Recognized in 2025 Black Book Post-Acute IT Market Report - Yahoo Finance**](https://finance.yahoo.com/news/netsmart-recognized-2025-black-book-120000170.html) | [[Yahoo Finance]] | | 4/16/2025 | [**Black Book Expands 2025 RCM KPI Framework to Capture AI, Outsourcing and Financial ...**](https://finance.yahoo.com/news/black-book-expands-2025-rcm-120000241.html) | [[Yahoo Finance]] | | 4/16/2025 | [**Black Book Expands 2025 RCM KPI Framework to Capture AI, Outsourcing and Financial ...**](https://www.newswire.com/news/black-book-expands-2025-rcm-kpi-framework-to-capture-ai-outsourcing-22514396) | [[Newswire]] | | 3/26/2025 | [**InteliChart Named #1 End-to-End Patient Engagement Solution for Third Consecutive Year ...**](https://www.newswire.com/news/intelichart-named-1-end-to-end-patient-engagement-solution-for-third-22542782) | [[Newswire]] | | 3/25/2025 | [**Black Book Research Releases 2025 Comprehensive Guide to Patient Engagement and ...**](https://www.newswire.com/news/black-book-research-releases-2025-comprehensive-guide-to-patient-22539402) | [[Newswire]] | | 2/26/2025 | [**LBMC Unveils Key Healthcare Trends for 2025: AI, M&A, Cybersecurity, and Policy Shifts ...**](https://finance.yahoo.com/news/lbmc-unveils-key-healthcare-trends-192100608.html) | [[Yahoo Finance]] | | 2/25/2025 | [**Innovaccer Earns Top Ranking in 2025 Black Book Survey Under New Rigorous AI-Specific ...**](https://finance.yahoo.com/news/innovaccer-earns-top-ranking-2025-150000538.html) | [[Yahoo Finance]] | | 2/3/2025 | [**Dedalus Surges Ahead in Europe & Latin America: Black Book Research's Top-Ranked ...**](https://www.morningstar.com/news/accesswire/977713msn/dedalus-surges-ahead-in-europe-latin-america-black-book-researchs-top-ranked-digital-health-leader) | [[Morningstar]] | | 2/3/2025 | [**Rightworks names seasoned executive Jenny Buchholz as new Chief Financial Officer**](https://finance.yahoo.com/news/rightworks-names-seasoned-executive-jenny-140000699.html) | [[Yahoo Finance]] | | 2/2/2025 | [**Dedalus Surges Ahead in Europe erica: Black Book Research's Top-Ranked Digital Health Leader**](https://markets.businessinsider.com/news/stocks/dedalus-surges-ahead-in-europe-latin-america-black-book-research-s-top-ranked-digital-health-leader-1034302148) | [[Business Insider Markets]] | | 1/31/2025 | [**Arcadia Named #1 in Healthcare Data Governance and Analytics in the 2025 Black Book ...**](https://www.newswire.com/news/arcadia-named-1-in-healthcare-data-governance-and-analytics-in-the-22512152) | [[Newswire]] | | 1/31/2025 | [**Arcadia Named #1 in Healthcare Data Governance and Analytics in the 2025 Black Book ...**](https://finance.yahoo.com/news/arcadia-named-1-healthcare-data-183000182.html) | [[Yahoo Finance]] | | 1/30/2025 | [**2025's Top Healthcare IT Consulting Firms Ranked by Industry for Innovation and Measurable Impact**](https://finance.yahoo.com/news/2025s-top-healthcare-consulting-firms-190000243.html) | [[Yahoo Finance]] | | 9/12/2024 | [**Apptopia Announces KPI Forecasting Product That Gives Investors Early Insights into Key ...**](https://www.prweb.com/releases/apptopia-announces-kpi-forecasting-product-that-gives-investors-early-insights-into-key-mobile-app-metrics-302246240.html) | [[PRWeb]] | | 9/11/2024 | [**SuccessKPI Crowned 2024 CRM Industry Leader for Workforce Engagement Management ...**](https://www.prnewswire.com/news-releases/successkpi-crowned-2024-crm-industry-leader-for-workforce-engagement-management-by-crm-magazine-302244623.html) | [[PR Newswire]] | | 9/9/2024 | [**3 Underutilized KPIs DSOs Should Use to Enhance Strategic Decision-Making and Operational Efficiency**](https://www.beckersdental.com/3-under-utilized-kpis-dsos-should-use-to-enhance-strategic-decision-making-and-operational-efficiency.html) | [[Beckers Dental]] | | 8/27/2024 | [**SuccessKPI Supports Mental Health Initiatives with Vibrant Emotional Health Partnership**](https://www.prnewswire.com/news-releases/successkpi-supports-mental-health-initiatives-with-vibrant-emotional-health-partnership-302231526.html) | [[PR Newswire]] | | 8/7/2024 | [**7 Tips For Building A KPI Plan**](https://www.forbes.com/councils/forbesbusinessdevelopmentcouncil/2024/08/08/7-tips-for-building-a-kpi-plan/) | [[Forbes]] | | 8/6/2024 | [**SuccessKPI Triples Growth in Latin America - PR Newswire**](https://www.prnewswire.com/news-releases/successkpi-triples-growth-in-latin-america-302214925.html) | [[PR Newswire]] | | 6/28/2024 | [**Best Practices for KPIs for Healthcare Marketers**](https://blogs.perficient.com/2024/06/28/best-practices-for-kpis-for-healthcare-marketers/) | [[Perficient Healthcare]] | | 6/28/2024 | [**Regulations for Quality Metrics and KPI's Across Regulated Industries Training Course**](https://finance.yahoo.com/news/regulations-quality-metrics-kpis-across-143500001.html) | [[Yahoo Finance]] | | 6/18/2019 | [**Key Performance Indicators 101 're Important**](https://www.forbes.com/sites/louismosca/2019/06/18/key-performance-indicators-101-why-theyre-important/) | [[Forbes]] | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **Black Book Research**: Provides comprehensive evaluations and benchmarking reports for healthcare IT vendors, focusing on KPIs. - **Nancy Phelan**: SVP of Customer Engagement at Trinity Life Sciences, highlights the lack of KPI utilization in life sciences. - **Apptopia**: A company providing predictive insights into key performance indicators for mobile-driven publicly traded companies. - **InteliChart**: Recognized as the #1 Patient Engagement and Consumer Outreach Platform, demonstrating operational excellence and client experience through high ratings across multiple KPIs. - **QuantSpark**: Implemented a unified Business Intelligence platform for a global SaaS provider in healthcare, enhancing visibility into key performance indicators. - **Dr. Yousuf Ahmad**: President & CEO of AssureCare, emphasizing the use of KPIs in healthcare analytics and management. - **Innovaccer**: Recognized as the leading AI-driven population health management vendor, achieving top rankings based on AI-specific KPIs. - **PulsePoint**: A healthcare technology company that utilizes real-time data to enhance healthcare marketing and analytics. - **eIVF**: Provider of the Fertility Vision suite, which includes a new QA/QC Embryology Dashboard for real-time access to KPIs to enhance lab protocols and patient outcomes. - **Patrick Hannon**: CEO of CloudScale365, which provides Co-Managed IT Services with measurable KPIs to track performance. - **Trackonomy**: A company that integrates smart label technology with real-time data tracking to optimize supply chain processes and improve KPIs. - **Cenegenics**: A leader in performance health technology, utilizing Domo's analytics platform for real-time insights and optimized inventory management. - **Health Catalyst**: A healthcare technology company focused on data interoperability and analytics to improve health outcomes. - **Mindpeak**: A leader in AI software for pathology, collaborating with Roche to integrate AI algorithms into digital pathology solutions. - **WISHIN**: Wisconsin Statewide Health Information Network, collaborating with Health Catalyst to improve healthcare data interoperability. - **Cognira**: A company that offers AI-powered solutions for promotional planning and analysis in retail, enhancing operational efficiency. - **Certinia**: Focuses on resource management efficiency through its software solutions. - **ClinicMind**: Recognized as the top vendor for Chiropractic Electronic Health Records and Practice Management Solutions, achieving high scores in strategic alignment and patient outcomes. ### Partnerships and Collaborations - **RXO and Qualtrics**: Collaborated to establish standards for KPIs in transportation, emphasizing the importance of KPIs for effective supply chain management. - **Trinity Life Sciences**: Developed an Omnichannel Reporting Suite to assist life science companies in leveraging KPIs. - **SuccessKPI and Vibrant Emotional Health**: Partnered to support mental health initiatives through the We the Resilient Conference. - **UC San Diego Health and FinThrive**: Collaboration to implement a Revenue Cycle Management Technology Adoption Model to assess operational KPIs. - **AssureCare and Blues Plan**: A strategic partnership to introduce Akumen, an analytics platform with over 100 customizable KPIs for healthcare analytics. - **QuantSpark and a UK private equity firm**: QuantSpark's partnership aims to improve data integration and analytics capabilities for a healthcare SaaS provider. - **WAISL with Kloudspot and AWS**: Partnership to enhance the Digital Twin-Powered Integrated Airport Predictive Operations Centre. - **Sage Intacct and Kanso**: Partnership aimed at enhancing public housing management through advanced software solutions. - **FinThrive's RCMTAM**: Developed to assist healthcare organizations in adopting revenue cycle management technologies effectively. - **Health Catalyst and WISHIN**: An expanded multi-year partnership to migrate technology and services to the Ninja Universe Suite, enhancing healthcare data interoperability. - **Mindpeak and Roche**: Collaboration to integrate AI algorithms into Roche's Digital Pathology Open Environment. - **WhiteSpace Health and US Eye**: A three-year partnership to enhance revenue cycle and practice management analytics. - **Cognira and Schnuck Markets**: Cognira's PromoAI solution is being implemented across Schnuck Markets to optimize promotional strategies. - **Emirates Health Services**: Developed the 'Footstep Insights Solution' to enhance outpatient appointment management using AI. - **Domo and Cenegenics**: Partnership aimed at enhancing patient care through cloud-native data and analytics, allowing for quicker recognition of operational issues. - **Trackonomy and Idaho National Laboratory**: Collaboration to develop cloud technology integration tools for the electric grid. - **Dedalus and AWS**: Partnership aimed at improving patient data management and system performance across hospitals in the UK. - **Thoughtful AI and Drive Capital**: Thoughtful AI secured $20 million in Series A funding to enhance its AI solutions for healthcare. - **XpertDox and Nao Medical**: Partnered to integrate AI medical coding software and Business Intelligence Platform into Nao Medical's revenue cycle management operations, resulting in improved charge capture and reduced claim denials. ### Innovations, Trends, and Initiatives - **KPI Utilization**: Key Performance Indicators (KPIs) are essential for tracking progress towards strategic goals in healthcare, enabling informed decision-making. - **KPI Frameworks**: Black Book Research introduced refined KPIs focusing on interoperability, automation, and patient usability to assess vendor performance. - **KPI Forecasting by Apptopia**: A new product that provides predictive insights into KPIs for mobile-driven companies, enhancing investor decision-making. - **Virtual Nursing Program at Houston Methodist**: Utilizes KPIs to assess metrics like discharge times and patient satisfaction as part of a digital health transformation. - **Healthcare Statistics Reports**: Comprehensive reports providing over 300 KPIs covering patient statistics, healthcare facilities, and spending patterns in various regions. - **RCMTAM**: A five-stage model developed by FinThrive to accelerate the adoption of modern technologies in healthcare organizations. - **AI-Powered Workforce Management**: SuccessKPI launched a new solution to enhance traffic forecasting and staffing accuracy. - **Business Intelligence Solutions**: Unified BI platforms are enabling healthcare organizations to track KPIs such as revenue retention and sales forecasting, improving operational efficiency. - **Revenue Cycle Awards**: Recognizes healthcare organizations for exceptional performance based on KPIs in revenue cycle management. - **Fertility Vision Suite**: eIVF's new dashboard provides fertility clinics with real-time access to KPIs, enhancing decision-making and patient care. - **NetSuite SuiteSuccess Healthcare Edition**: A cloud-based solution providing pre-configured KPIs to enhance operational efficiency and HIPAA compliance. - **Legisway by Wolters Kluwer**: Provides tools for contract tracking and KPI monitoring, enabling legal teams to contribute strategically to organizations. - **Omnichannel Reporting Suite**: A framework developed by Trinity Life Sciences to provide performance dashboards for various teams. - **Automation in Healthcare Contact Centers**: Adoption of AI tools to manage KPIs such as average wait time and customer satisfaction to improve service delivery. - **Revenue Cycle Management (RCM) Assessment Tool**: Used by UC San Diego Health to improve financial performance and adherence to strategic goals. - **Trackonomy's Smart Agent Platform**: Integrates real-time data tracking with smart label technology to enhance supply chain efficiency and improve KPIs. - **Footstep Insights Solution**: Utilizes AI algorithms for real-time analysis to improve patient experiences and healthcare delivery. - **Revenue Cycle Management Tools**: SIS's advanced tools for optimizing coding accuracy and mitigating financial impacts reflect a growing trend in healthcare technology. - **AI in Healthcare**: AI investments lead to improved operational efficiency, enhanced decision-making speed, and reduced error rates, driving better patient outcomes. - **Data Governance**: Arcadia's recognition as a top firm for Data Governance highlights the trend towards integrated analytics platforms that enhance healthcare outcomes. ### Challenges and Concerns - **KPI Relevance**: Organizations must select the most relevant KPIs to align with their specific performance goals, which can be challenging. - **KPI Utilization Gap**: 32% of life science marketing and analytics teams are unaware of or not utilizing KPIs effectively. - **Overemphasis on KPIs**: Potential for a 'tick box' mentality among employees if too much focus is placed on KPI numbers during performance reviews. - **Data Collection and Compliance**: Challenges in aligning KPIs with regulatory expectations in healthcare, particularly in pharmaceuticals and medical devices. - **AI Project Failures**: A significant percentage of AI projects fail due to unclear objectives and inadequate measurement frameworks, highlighting the need for specific KPIs to assess success. - **Economic Downturn Indicators**: Healthcare leaders are advised to monitor KPIs like new patient numbers and collections to identify potential economic downturns. - **Cloud Spending Oversight**: The rapid increase in cloud spending during the COVID-19 pandemic has led to inadequate financial oversight, prompting the need for KPIs to manage and optimize cloud costs. - **Staff Morale and Patient Visits**: Declines in patient visits and staff morale are critical indicators that may necessitate operational adjustments in healthcare organizations. - **Cybersecurity Risks**: Healthcare organizations face increased risks from cyberattacks, necessitating effective data protection strategies and the use of KPIs to measure cybersecurity effectiveness. - **Integration of AI**: The need for continuous reassessment of AI initiatives to align with technological advancements and changing risk factors. - **AI Governance**: Healthcare organizations face challenges in addressing algorithm biases and ethical dilemmas while adopting AI technologies. - **Data Interoperability**: Despite advancements, many healthcare organizations still struggle with effective data integration and interoperability. - **Cybersecurity Threats**: Critical infrastructure, including healthcare, faces increasing cyber threats, necessitating robust security measures. - **Data Integrity in MA Plans**: Medicare Advantage plans face challenges in utilizing data effectively due to poor data integrity, complicating the identification of social risks. - **Regulatory Compliance**: Healthcare organizations must navigate complex regulations while ensuring legal adherence and minimizing risks, as highlighted by Deloitte's consulting services. - **Healthcare Compensation Volatility**: Concerns about the volatility of compensation in the healthcare industry impacting talent retention. - **Behavioral Health EHR Integration**: Challenges in consolidating multiple EHR systems during acquisitions can impact revenue cycle integrity and patient billing accuracy. - **Data Management in Insurance**: The insurance sector faces challenges in adopting data-driven cultures and managing claims processing effectively. - **Behavioral Healthcare Recruitment**: Challenges in recruiting clinical roles due to high burnout and turnover rates, exacerbated by rising compensation expectations.