# Client Support * **Definition:** Assistance provided to clients to help them effectively use a product or service, particularly in the context of healthcare or healthcare technology. * **Taxonomy:** CTO Topics / Client Support ## News * Selected news on the topic of **Client Support**, for healthcare technology leaders * 13.5K news items are in the system for this topic * Posts have been filtered for tech and healthcare-related keywords | Date | Title | Source | | --- | --- | --- | | 5/22/2025 | [**Lloyds and Nationwide to use UK finance sector LLM - Computer Weekly**](https://www.computerweekly.com/news/366624472/Lloyds-and-Nationwide-to-use-UK-finance-sector-LLM) | [[Computer Weekly]] | | 4/18/2025 | [**Cognizant Expands Partnership with Docusign to Enhance Customer Support and Drive ...**](https://www.prnewswire.com/news-releases/cognizant-expands-partnership-with-docusign-to-enhance-customer-support-and-drive-digital-transformation-302430833.html) | [[PR Newswire]] | | 3/19/2025 | [**State of Missouri hiring Client Support Technician #0ITF011 in Jefferson City, MO - LinkedIn**](https://www.linkedin.com/jobs/view/client-support-technician-%230itf011-at-state-of-missouri-4184950206) | [[Linkedin]] | | 1/29/2025 | [**AITX's RAD Awarded Multiple RIO 360 Orders for New Municipal Client - Yahoo Finance**](https://finance.yahoo.com/news/aitx-rad-awarded-multiple-rio-134000757.html) | [[Yahoo Finance]] | | 12/13/2024 | [**Title: Navigating the Generative AI Journey: A Strategic Roadmap for Healthcare Organizations**](https://blogs.perficient.com/2024/12/13/title-navigating-the-generative-ai-journey-a-strategic-roadmap-for-healthcare-organizations/) | [[Perficient Healthcare]] | | 12/12/2024 | [**ChristianaCare names new VP of IT**](https://www.beckershospitalreview.com/hospital-executive-moves/christianacare-names-new-vp-of-it.html) | [[Beckers Hospital Review]] | | 11/11/2024 | [**Laboratory Information Management System Market to Grow by USD 1.63 Billion from 2024 ...**](https://www.prnewswire.com/news-releases/laboratory-information-management-system-market-to-grow-by-usd-1-63-billion-from-2024-2028--recent-developments-boost-growth-report-with-ai-powered-market-evolution---technavio-302300776.html) | [[PR Newswire]] | | 11/3/2024 | [**Oracle Delivers On The Promise Of Modern EHR**](https://www.forbes.com/sites/davidchou/2024/11/03/oracle-delivers-on-the-promise-of-modern-ehr/) | [[Forbes]] | | 10/8/2024 | [**CVS to lay off 632 at Rhode Island headquarters**](https://www.beckershospitalreview.com/pharmacy/cvs-to-lay-off-632-at-rhode-island-headquarters.html) | [[Beckers Hospital Review]] | | 9/6/2024 | [**Fanhua BluePlus Forming Strategic Partnerships with Shanghai Biotecan Pharmaceuticals**](https://www.stocktitan.net/news/FANH/fanhua-blue-plus-forming-strategic-partnerships-with-shanghai-tl1gmarnn492.html) | stocktitan.net | | 9/3/2024 | [**Herzing University Opens High-Tech Sandy Springs Campus**](https://www.herzing.edu/news/2024/09/03/herzing-university-opens-high-tech-sandy-springs-campus) | herzing.edu | | 8/14/2024 | [**Helpware Announces Acquisition of Unicsoft, a Distinguished Software Engineering and Digital Transformation Firm**](https://www.lelezard.com/en/news-21489286.html) | lelezard.com | | 8/5/2024 | [**Excellence in Education: Queen Mary University of London - Technology Magazine**](https://technologymagazine.com/company-reports/excellence-in-education-queen-mary-university-of-london) | technologymagazine.com | | 8/5/2024 | [**GE HealthCare & OCSRI: Advancing Oncology Medical Imaging**](https://healthcare-digital.com/videos/ge-healthcare-ocsri-advancing-oncology-medical-imaging) | healthcare-digital.com | | 8/5/2024 | [**GE HealthCare & OCSRI: Advancing Oncology Medical Imaging**](https://healthcare-digital.com/articles/ge-healthcare-ocsri-advancing-oncology-medical-imaging) | healthcare-digital.com | | 7/30/2024 | [**Top 10 Gen AI platforms - FinTech Magazine**](https://fintechmagazine.com/top10/top-10-gen-ai-platforms) | fintechmagazine.com | | 7/18/2024 | [**Persistent Systems: An Interview With SVP And GM Ganesh Nathella About This Digital ...**](https://pulse2.com/persistent-systems-ganesh-nathella-interview/) | pulse2.com | | 7/16/2024 | [**Scaling, Adapting, and Thriving: The Cloud Imperative for Indian SMEs**](https://www.entrepreneur.com/en-in/growth-strategies/scaling-adapting-and-thriving-the-cloud-imperative-for/477227) | entrepreneur.com | | 7/10/2024 | [**Embracing digital transformation: Star Health Insurance's journey**](https://cio.economictimes.indiatimes.com/news/artificial-intelligence/embracing-digital-transformation-star-health-insurances-journey/111652787) | cio.economictimes.indiatimes.com | | 7/9/2024 | [**P3 Health Partners Forms Strategic Partnership with Innovaccer to Drive Value-Based Care and Patient Experience**](https://www.lelezard.com/en/news-21444936.html) | lelezard.com | | 7/8/2024 | [**Antidote Partners with SEQSTER to Accelerate Patient Identification & Enrollment for Clinical Trials**](https://www.tmcnet.com/usubmit/2024/07/08/10038453.htm) | tmcnet.com | | 6/29/2024 | [**Emerging Trends in Enterprise Technology Solutions - Daily Trust**](https://dailytrust.com/emerging-trends-in-enterprise-technology-solutions/) | dailytrust.com | | 6/27/2024 | [**Waystar Secures Top Spot for End-to-End Revenue Cycle Management Solutions ... - Yahoo Finance**](https://finance.yahoo.com/news/waystar-secures-top-spot-end-210000637.html) | [[Yahoo Finance]] | | 6/27/2024 | [**What are the Reasons for Healthcare Payers to Switch to the Cloud?**](https://www.healthcarebusinessreview.com/news/what-are-the-reasons-for-healthcare-payers-to-switch-to-the-cloud-nwid-2211.html) | healthcarebusinessreview.com | | 5/25/2024 | [**Healthcare providers urged to embrace omnichannel communication solutions for better services**](https://www.capitalfm.co.ke/business/2024/05/healthcare-providers-urged-to-embrace-omnichannel-communication-solutions-for-better-services/) | capitalfm.co.ke | ## Topic Overview (Some LLM-derived content — please confirm with above primary sources) ### Key Players - **Talkdesk**: A global provider of AI-powered customer experience technology, recognized for its innovations in customer service. - **GE HealthCare**: A company focused on advancing medical imaging technology and enhancing customer support throughout the customer lifecycle. - **IT Solutions**: A managed service provider that acquired PACE Technical to expand its client support capabilities in the legal sector. - **Health Recovery Solutions (HRS)**: A company impacting patient care through Telehealth and Remote Patient Monitoring, emphasizing client support and personalized care experiences. - **Conduent Incorporated**: Recognized as a leader in healthcare payer operational transformation, focusing on automating enrollment processing and enhancing client success. - **Genesys**: A leader in AI-powered customer experience orchestration, enhancing patient interactions through cloud technology. - **Suki**: A company specializing in AI voice solutions for healthcare, focused on enhancing administrative tasks for clinicians. - **Ryansh Corporate Solutions, LLC (RyanshTech)**: A technology solutions provider awarded a contract to enhance communication workflows for U.S. Customs and Border Protection using AI-powered media monitoring. - **Infobip**: A provider of automated, omnichannel communication solutions aimed at improving patient experiences in healthcare. - **CitiusTech**: A healthcare technology company recognized for its contributions to improving healthcare delivery and patient experiences through innovative solutions. - **Star Health Insurance**: A leader in digital transformation in health insurance, known for its high retention rate and advanced digital architecture. - **SEQSTER PDM Inc.**: A company that has partnered with Antidote Technologies to improve clinical trial recruitment outcomes through integrated technology solutions. - **Regard**: An AI-powered healthcare platform that provides clinical insights from patient data to healthcare professionals, raising significant funding to enhance its product development. - **Helpware**: A business process outsourcing leader that recently acquired Unicsoft to enhance its IT and software development capabilities. - **symplr**: A provider of enterprise healthcare operations software, focusing on improving hospital operations and supporting healthcare professionals. - **Thoughtful AI**: A company that has developed AI agents for healthcare revenue cycle management, significantly improving efficiency. - **Waystar**: Leading vendor for Revenue Cycle Management Software Technology, known for high client satisfaction and AI-driven solutions. - **ProductLife Group (PLG)**: A global leader in regulatory and compliance consulting for the life sciences sector, enhancing healthcare services and patient access. - **Ocean Life Insurance**: A company revolutionizing healthcare services in Thailand through technology integration and wellness platforms. ### Partnerships and Collaborations - **Persistent Systems and Google Cloud**: Collaborating to deliver customized solutions that enhance client success in healthcare IT. - **GE HealthCare and OCSRI**: Collaborating to enhance cancer care through the migration from legacy PACS to advanced solutions, emphasizing customer support. - **Luz Saúde and Habit**: This partnership launched LUZ ON PRIME, a subscription-based health service providing around-the-clock clinical support and personalized care. - **RTI Health Solutions and Global Pricing Innovations**: Strategic collaboration aimed at enhancing decision-making support for clients in the pharmaceutical industry. - **Minds + Assembly and BOLDSCIENCE**: Partnered to enhance healthcare communications and commercialization, expanding their capabilities in the life sciences sector. - **SEQSTER PDM Inc. and Antidote Technologies**: Partnered to enhance patient identification for clinical trials, improving enrollment outcomes. - **Ontrak, Inc. and MosaicVoice**: Collaborated to integrate AI-powered voice technology into healthcare delivery, enhancing patient engagement. - **SEQSTER and PatientsLikeMe**: Partnering to enhance clinical research and patient engagement by integrating healthcare data for better health management. - **Writesonic and Microsoft**: Partnered to enhance AI-driven business solutions by integrating Microsoft Azure's cloud infrastructure. - **HTEC and Podimetrics**: Collaborating to enhance healthcare technology solutions for diabetic foot care, focusing on algorithmic improvements and data analytics. - **symplr**: Appointed Steve Filler as COO and Matt Grill as Chief Delivery Officer to enhance delivery of healthcare software and services. - **Ruder Finn and influenceAI**: Developed rf. aio, a tool for optimizing brand visibility in public LLMs, enhancing client engagement strategies. - **Alcatel-Lucent Enterprise and Vitalis Solutions**: Formed a strategic partnership to enhance digital transformation services in the Australian healthcare sector. - **Fanhua Inc. and Shanghai Biotecan Pharmaceuticals**: Entered a strategic cooperation agreement to collaborate on advanced medical testing and health management services. - **Regard and Cedars-Sinai Health Ventures**: Regard raised $61 million in Series B funding to enhance its AI-driven clinical insights platform. - **Innovaccer Inc. and P3 Health Partners**: This partnership focuses on improving patient outcomes and optimizing costs for Medicare patients through value-based care initiatives. ### Innovations, Trends, and Initiatives - **Patient Support Programs**: Emphasis on balancing technology and talent to improve manufacturer-sponsored patient support programs. - **AI-Powered Solutions**: The integration of AI in client support systems is enhancing operational efficiency and decision-making in healthcare organizations. - **Generative Conversational Assistants (GCAs)**: These AI-driven tools enhance customer support by providing 24/7 assistance, improving engagement and satisfaction in various sectors, including healthcare. - **Cloud Technology for SMEs**: Indian SMEs are increasingly adopting cloud technology for cost-effective scalability and improved customer support. - **AI-Powered Customer Experience**: Companies like Talkdesk and Genesys are enhancing customer interactions through AI-driven solutions. - **AI in IT Operations**: The 2024 SolarWinds IT Trends Report highlights the integration of generative AI in customer support and incident management. - **Automated Communication Solutions**: Infobip emphasizes the importance of automated communication solutions for enhancing patient experiences in healthcare. - **Cloud Computing in Healthcare BPO**: Leveraging cloud solutions to enhance service delivery and operational efficiency, with a focus on medical billing and revenue management. - **Cloud Computing**: Transforming IT infrastructure in healthcare, enabling scalable and cost-effective solutions. - **Telehealth and Remote Patient Monitoring**: Growing trends in healthcare that improve patient engagement and support, as demonstrated by HRS's impact on over 1 million patients. - **Telehealth Services**: Telehealth has evolved into a permanent fixture in healthcare, improving patient access and addressing staffing shortages. - **Healthcare BPO**: Growing market driven by the need for efficiency and cost reduction, with increasing adoption of outsourcing by healthcare providers. - **Cloud Computing in Healthcare**: The shift towards cloud solutions is enabling better data management and operational efficiency, particularly in healthcare BPO services. - **SaaS in Clinical Trials**: The digitization of clinical trials is increasingly utilizing SaaS providers to enhance efficiency and reduce costs. - **AI in Healthcare**: Increasing adoption of AI technologies to improve clinical documentation, reduce clinician burnout, and enhance patient engagement. - **Digital Transformation in Healthcare**: Healthcare organizations are increasingly adopting digital tools to improve patient experiences and streamline operations. - **AI and Machine Learning**: Revolutionizing healthcare operations by automating tasks and providing data insights for improved decision-making. ### Challenges and Concerns - **Employee Turnover and Career Growth**: The lack of upskilling and reskilling opportunities can lead to high turnover rates, affecting client support capabilities. - **Patient Engagement**: Ensuring effective communication and adherence to care protocols remains a significant concern. - **Operational Risks in BPO**: Challenges related to people, processes, and technology can impact service delivery and client satisfaction in healthcare BPO. - **Legacy Technology**: Significant barriers for payers in modernizing systems, impacting their ability to enhance member support and operational efficiency. - **Integration Complexities**: Challenges in integrating new technologies with legacy systems and ensuring interoperability. - **Regulatory Compliance**: Ongoing challenge for healthcare providers, especially in the context of outsourcing and digital transformation. - **Data Security**: A critical focus for healthcare organizations as they adopt new technologies. - **Data Security and Compliance**: Concerns regarding data breaches and unauthorized access are critical for healthcare organizations, necessitating robust ECM solutions. - **Regulatory Concerns**: Ongoing challenges related to compliance and regulatory issues in implementing new technologies in healthcare. - **AI Integration Risks**: Concerns about the risks of using AI incorrectly, including operational disruptions and legal non-compliance. - **Talent Shortage**: The healthcare sector faces challenges in finding skilled professionals to support the integration of advanced technologies. - **Data Breach Costs**: Healthcare organizations face high data breach costs, averaging $9.8 million per incident, emphasizing the need for robust security measures. - **Data Privacy and Security**: Implementing AI technologies, such as GCAs, raises concerns regarding data privacy and the need for regulatory compliance. - **Data Extraction Challenges**: Pharmaceutical companies face difficulties in extracting valuable data, impacting their ability to measure patient outcomes effectively. - **Talent Shortage in AI**: Companies in Singapore face challenges due to a shortage of skilled talent in AI, which could hinder competitiveness. ## Related Topics [[Customer Support]]